Operations Leader

4 days ago

Frederick, Maryland, United States Petco Full time
Job Summary

The Operations Leader - Merchandise is a key role within Petco's Pet Care Center operations. This position is responsible for ensuring the efficient and effective merchandising and inventory management operations of the Pet Care Center. The successful candidate will promote and ensure the accurate receipt, pricing, stocking, and backroom maintenance of merchandise, as well as train and develop operations partners to achieve top-line sales growth, manage shrink, and assist in managing all aspects of the Pet Care Center's business.

Key Responsibilities
  • Utilize business acumen to measure, analyze, and diagnose business trends, and implement business improvement plans.
  • Support the implementation and execution of Inventory Management, including shrink, cycle counts, receiving, and RTV/Recall.
  • Support the implementation and execution of Merchandising Management, including brand standards, pricing, planogram accuracy, door-to-floor, and ad set.
  • Process register transactions to create a great experience for each guest.
  • Be proficient in our selling model and support guest interactions as needed.
  • Implement and execute Omni Channel, including BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
  • Ensure the health, proper handling, and welfare of all animals according to policies and procedures.
  • Adhere to and promote established safety procedures and maintain a clean, safe, and healthy environment for store partners, guests, and animals.
  • Ensure the backroom and equipment are organized and maintained according to Operating Standards of Excellence.
  • Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
  • Train and develop partners on proper receiving, processing, and stocking procedures, WMR, and food rotation practices.
  • Abide by and implement all company policies and procedures, including those designed to minimize shrink.
  • Ensure Return to Vendor and Hazardous Waste processes are managed per Petco policy.
  • Ensure the store is opened and/or closed in accordance with established policies and procedures.
Requirements
  • A high school diploma or its equivalent is required; some college-level business/management courses are preferred.
  • 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
  • Must be licensed to operate a motor vehicle.
  • Proficiency in communication skills, organizational skills, and computer skills is required, including Outlook, Word, Excel, PowerPoint, and other applications as needed.
  • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis, and problem-solving skills, and high focus on people development & guest service.
  • A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.

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