Customer Service Representative

5 days ago


Portland, Oregon, United States Stumptown Coffee Corp Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing timely and effective support to our customers.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including our coffee offerings, brewing methods, and company history.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and their concerns are addressed.
  • Problem-Solving: Troubleshoot and resolve customer issues in a fair and efficient manner, using your problem-solving skills and knowledge of our products and services.
  • Team Collaboration: Work closely with our production, roasting, and cold brew teams to ensure that customer needs are met and that our products are delivered on time.
  • Continuous Improvement: Continuously improve our customer service processes and procedures to ensure that we are providing the best possible experience for our customers.
Requirements
  • Customer Service Experience: 1+ years of customer service experience, preferably in a retail or hospitality environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues in a fair and efficient manner.
  • Product Knowledge: In-depth knowledge of our products and services, including our coffee offerings, brewing methods, and company history.
  • Teamwork: Ability to work effectively as part of a team, collaborating with colleagues to achieve common goals.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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