Head of Resident Services

2 weeks ago


Lewes, Delaware, United States Springpoint Senior Living Full time

Springpoint Senior Living is a prominent organization dedicated to enhancing the quality of life for seniors. We are currently seeking a qualified Director of Resident Services to lead our efforts in creating a nurturing and dynamic community.

The successful candidate will play a pivotal role in enriching the lives of our residents by cultivating a supportive atmosphere that prioritizes exceptional hospitality, assistance, and meaningful engagement opportunities. This position is essential in promoting well-being and fulfillment for our residents throughout all stages of their lives.


Key Responsibilities:
  • Oversee the planning, development, organization, implementation, evaluation, and management of the department's ongoing operations.
  • Formulate and uphold comprehensive policies and procedures for all departmental functions.
  • Administer the departmental budget and engage in strategic planning initiatives.
  • Safeguard residents' rights to fair treatment, self-determination, and civil liberties at all times.
  • Enhance resident satisfaction through effective communication and engagement.
  • Address the emotional, educational, social, and spiritual needs of residents.
  • Foster and maintain appropriate relationships with residents, families, and staff, serving as a resource for information and services.
  • Facilitate the orientation of new residents and support their integration into the community.
  • Act as a liaison between residents, family members, and the management team.

Additionally, this role includes supervising Concierge Services, contracted resident services, transportation, and fitness programming.


Qualifications:
  • A Bachelor's degree in a relevant field.
  • A minimum of three years of experience working with the geriatric population in a long-term care setting.

Benefits Offered:
  • Comprehensive Medical, Dental, Vision, and Prescription Plans
  • 401(k) Plan with Company Match
  • Paid Time Off and Holidays
  • Flexible Spending Accounts
  • Supplemental Life Insurance
  • Employee Bonus Referral Program
  • Employee Assistance Program
  • Wellness Initiatives
  • Tuition Reimbursement Opportunities


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