Head of Resident Services
2 weeks ago
Springpoint Senior Living is a prominent organization dedicated to enhancing the quality of life for seniors. We are currently seeking a qualified Director of Resident Services to lead our efforts in creating a nurturing and dynamic community.
The successful candidate will play a pivotal role in enriching the lives of our residents by cultivating a supportive atmosphere that prioritizes exceptional hospitality, assistance, and meaningful engagement opportunities. This position is essential in promoting well-being and fulfillment for our residents throughout all stages of their lives.
Key Responsibilities:
- Oversee the planning, development, organization, implementation, evaluation, and management of the department's ongoing operations.
- Formulate and uphold comprehensive policies and procedures for all departmental functions.
- Administer the departmental budget and engage in strategic planning initiatives.
- Safeguard residents' rights to fair treatment, self-determination, and civil liberties at all times.
- Enhance resident satisfaction through effective communication and engagement.
- Address the emotional, educational, social, and spiritual needs of residents.
- Foster and maintain appropriate relationships with residents, families, and staff, serving as a resource for information and services.
- Facilitate the orientation of new residents and support their integration into the community.
- Act as a liaison between residents, family members, and the management team.
Additionally, this role includes supervising Concierge Services, contracted resident services, transportation, and fitness programming.
Qualifications:
- A Bachelor's degree in a relevant field.
- A minimum of three years of experience working with the geriatric population in a long-term care setting.
Benefits Offered:
- Comprehensive Medical, Dental, Vision, and Prescription Plans
- 401(k) Plan with Company Match
- Paid Time Off and Holidays
- Flexible Spending Accounts
- Supplemental Life Insurance
- Employee Bonus Referral Program
- Employee Assistance Program
- Wellness Initiatives
- Tuition Reimbursement Opportunities
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