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Service Excellence Associate

2 months ago

Lewes, Delaware, United States Radius Payment Solutions Limited Full time

About Us

At Radius Payment Solutions Limited, we are committed to providing outstanding customer support within a welcoming and diverse environment. Our team of skilled representatives is dedicated to assisting clients with any inquiries they may have regarding their accounts.

Our Approach

We utilize a variety of tools to enhance awareness of our service offerings and continuously seek innovative methods to improve communication channels with our clients, ensuring a superior customer experience.

Aiming for Excellence

Our department is actively pursuing recognition for customer service excellence, which reflects our commitment to high-quality service.

Employee Development

Effective communication is essential to our operations. Leveraging Cisco technology, we keep our clients informed and maintain a high standard of service. Our teams stay connected through MS Teams, facilitating collaboration.

We employ leading CRM platforms that provide Radius with a competitive advantage, enabling us to deliver a tailored experience for our clients by analyzing customer data and trends.

We prioritize employee growth and offer a variety of training programs designed for individuals eager to learn new concepts and make a meaningful impact within the department.

Career Advancement

With ambitious growth plans across the UK and Europe, you will be joining a rapidly expanding organization that offers numerous opportunities for career development in various support roles.

Our dedicated representatives can pursue NVQ Level 3 in customer services, customer service excellence, and Level 3 and 5 diplomas in leadership and management, enhancing their skills through recognized qualifications.

For more technical positions, employees will receive advanced certifications for delivering innovative hosted telephony solutions.

Many of our senior team members began their careers in entry-level roles within Radius customer service and operations.

Team Dynamics

Our first and second line service teams are strategically located across multiple regional offices, each supported by local managers and a national department head aligned with a functional director.

We seek motivated individuals who are willing to go above and beyond to deliver exceptional customer experiences and understand the significance of client interactions in fostering repeat business and referrals. The ability to thrive under pressure is essential.