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Client Support Specialist
2 months ago
About Us
At Radius Payment Solutions Limited, we are committed to providing outstanding client support, fostering a welcoming and diverse environment. Our team of dedicated professionals is available to assist clients with inquiries related to their accounts.
Our Approach
We utilize a variety of tools to enhance awareness of our service offerings and continuously seek innovative methods to improve communication channels with our clients, aiming for exceptional service delivery.
Commitment to Excellence
Our department is actively pursuing recognition for service excellence, which reflects our dedication to high-quality support.
Professional Development
Effective communication is central to our operations. By leveraging advanced technology, we ensure our clients are well-informed and their experiences are exceptional. Our teams stay connected through collaborative platforms.
Utilizing leading CRM systems gives Radius a competitive advantage in providing a superior client journey. These systems also allow us to customize the experience for our staff by analyzing client data and trends.
We prioritize employee growth and offer a variety of training programs tailored for individuals eager to learn new skills and concepts, enabling real change within the department.
Career Advancement Opportunities
With ambitious growth plans across the UK and Europe, joining our team means entering a rapidly expanding business with numerous opportunities for career development in various support roles.
We provide our dedicated professionals with qualifications such as NVQ level 3 in client services, customer service excellence, and diplomas in leadership and management, facilitating skill enhancement through recognized credentials.
For more technical positions, employees can achieve advanced certifications in delivering innovative hosted telephony solutions.
Many of our senior leaders began their careers in entry-level roles within Radius, demonstrating our commitment to internal career progression.
Team Dynamics
Our first and second line support teams are strategically located across multiple regional offices, each managed locally and supported by a national department head aligned with a functional director.
We seek motivated individuals who are willing to go above and beyond in delivering exceptional client experiences, recognizing the significance of client interactions in fostering repeat business and referrals. The ability to thrive under pressure is essential.
