Customer Care Representative

1 week ago


Lewes, Delaware, United States Radius Payment Solutions Limited Full time

About Us

At Radius Payment Solutions Limited, we are committed to providing outstanding client support within a welcoming and diverse environment. Our team of skilled representatives is dedicated to assisting clients with inquiries related to their accounts.

Our Approach

We utilize a variety of tools to enhance the visibility of our service offerings and continuously seek innovative methods to improve communication channels with our clients, ensuring a superior customer experience.

Aiming for Excellence

Our department is striving for a prestigious customer service accolade, reflecting our commitment to service quality.

Your Development

Effective communication is central to our operations. By leveraging Cisco technology, we keep our clients informed and maintain a high standard of service. Our teams stay connected through MS Teams, facilitating collaboration.

Utilizing industry-leading CRM systems, Radius is equipped to provide our clients with a premium experience. These platforms also enable us to customize the experience for our staff by analyzing customer data and trends.

We prioritize employee growth, offering a variety of training programs tailored for individuals eager to learn new concepts and drive meaningful change within the department.

Career Advancement

With ambitious growth plans across the UK and Europe, you will be joining a rapidly expanding organization with numerous opportunities for career development across various support functions and locations.

Our dedicated representatives can pursue NVQ Level 3 in customer services, customer service excellence, and Level 3 and 5 diplomas in leadership and management, enhancing their skills through recognized qualifications.

For more technical positions, employees will have the opportunity to obtain advanced certifications in delivering innovative hosted telephony solutions.

Many of our senior leaders began their careers in entry-level roles within Radius customer service and operations.

Team Dynamics

Our first and second line service teams operate from multiple regional offices, supported by local managers and a national department head aligned with a functional director.

We seek motivated individuals who are willing to go above and beyond to deliver exceptional client experiences, recognizing the significance of client interactions in fostering repeat business and referrals. The ability to thrive under pressure is essential.



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