Customer Service Representative

7 days ago


Cedar Falls, Iowa, United States Scheels Full time
About Scheels

Scheels is a leading retailer in the sporting goods industry, dedicated to providing an exceptional customer experience. We offer a wide range of products and services, and our team is passionate about helping customers find the perfect gear for their needs.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth.

Key Responsibilities
  • Customer Service: Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person, including eye contact, a smile, and a genuine 'Thank you.'
  • Culture: Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency. Cultivate a deep desire to become a knowledge expert in your role, with the ability to apply your knowledge and experience with great impact.
  • Team Mentality: Show genuine interest and action in helping others before yourself, regardless of recognition or reward.
  • Teach-ability: Consistently demonstrate eagerness to listen, learn, apply knowledge, and accept critical feedback. Ability to adapt to a changing work environment.
  • Dress Code: Meet Scheels' dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners.
  • Efficiency: Demonstrate pride and ownership of your work while meeting expected deadlines.
Requirements
  • Education & Experience: High school education; or up to one month related experience or training; or equivalent combination of education and experience.
  • Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Benefits

Scheels offers a comprehensive benefits package, including competitive pay, opportunities for career growth and development, and a positive work environment.



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