Customer Care Representative
1 week ago
Location: Cedar Falls, IA
Position: Customer Service Associate
Employment Type: Full Time
Key Responsibilities:
- Deliver exceptional service to all clients of Mylsb.
- Manage daily cash drawer operations, ensuring accuracy in cash handling and transaction processing.
- Perform administrative duties, including processing client requests and managing account documentation.
- Handle incoming calls professionally, providing information and directing inquiries to the appropriate personnel.
- Address client questions regarding account details, service fees, and interest rates while adhering to privacy policies and regulations.
- Encourage clients to explore additional banking services offered by Mylsb.
- Maintain accurate records of transactions and ensure compliance with regulatory policies.
- Participate in community engagement activities to foster positive relationships for Mylsb.
- Complete other tasks as assigned by management.
Essential Skills and Qualifications:
- Strong communication abilities.
- Customer-oriented approach.
- Capacity to manage multiple tasks while meeting deadlines.
- High school diploma or equivalent.
- Previous experience in customer service or retail environments.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
Join Mylsb and contribute to our commitment to providing outstanding customer service.
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