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Medical Customer Service Representative

2 months ago

Cedar Falls, Iowa, United States Biolife Plasma Services Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.

Key Responsibilities:

  • Screen new and repeat donors to ensure their eligibility to donate
  • Take and record donor vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and provide exceptional customer service
  • Identify operational opportunities for continuous improvement and implement changes using company-approved procedures

Requirements:

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

What We Offer:

  • A purpose-driven work environment where you can make a difference in the lives of patients with rare diseases
  • A comprehensive benefits program, including medical, dental, vision insurance, 401(k) plan, and more
  • Opportunities for career growth and professional development
  • A collaborative and inclusive workplace culture

About Us:

BioLife Plasma Services is a leading provider of plasma-based therapies, committed to improving the lives of patients with rare diseases. We are a patient-focused company that values innovation, excellence, and teamwork.