Corporate Account Executive

2 weeks ago

Iowa City, Iowa, United States ImOn Communications Full time
Job Overview

ImOn Communications has established itself as the LOCAL leader in high-speed Internet, cable TV, and phone services in Eastern Iowa. As we expand our network to deliver fiber Internet solutions to numerous communities, we are seeking a Business Account Manager to enhance our operations.

At ImOn, we prioritize building strong relationships with our colleagues, clients, and the communities we serve. Our workplace culture is dedicated to creating a fun and fulfilling environment where you will assist in fostering connections, one individual at a time.

The Business Account Manager is responsible for nurturing and developing relationships with designated business clients.

The primary duty of the Account Manager is to oversee the customer experience, ensuring it surpasses expectations and minimizes customer turnover. The Account Manager will represent the complete suite of ImOn business products and services to their assigned clientele while gaining insights into their business strategies and ensuring their requirements are met.

Key Responsibilities:

  • Establish and maintain productive, professional relationships with key stakeholders in assigned customer accounts.
  • Assist in achieving assigned targets for increased sales volume and account objectives.
  • Continuously assess, clarify, and validate customer needs.
  • Develop and implement renewal strategies for each assigned customer as their current commitments conclude.
  • Collaborate closely with various ImOn departments including Sales, Customer Care, Engineering, Provisioning, Project Management, and Accounting to address customer needs.
  • Continuously enhance relevant product and business knowledge, skills, and techniques as directed by the company.
  • Generate and execute a consistent referral strategy from the assigned customer base to uncover new opportunities.
  • Meet or exceed company goals for customer retention rates.
  • Support and achieve assigned revenue growth objectives.
  • Fulfill weekly and monthly activity targets.
  • Complete customer account plans that align with company expectations.
  • Maintain high customer satisfaction ratings that meet organizational goals.
  • Complete required training and development objectives within specified time frames.
  • Timely submission of company-required reports that meet quality standards.

Qualifications:

Minimum Requirements:

  • Bachelor's Degree in Business, Business Administration, or a related field, or a combination of education and experience.
  • A minimum of 5 years of experience in account management within a business-to-business sales or service environment.
  • Proficiency in computer applications and MS Office products.
  • Strong interpersonal skills with the ability to build rapport.
  • Excellent verbal and written communication skills, including effective presentation, negotiation, sales, and closing abilities.
  • Exceptional organizational, strategic planning, and time management skills, with a strong sense of urgency and a high level of customer service.
  • Self-motivated individual driven by results.
  • Ability to cultivate internal relationships to foster teamwork.
  • Passion for delivering an outstanding customer experience.

Preferred Qualifications:

  • Familiarity with the telecommunications sector.

Work-Life Balance: At ImOn, we recognize the importance of work-life balance. We offer:

  • Paid Holidays: 9 paid holidays each year, including your birthday.
  • Paid Vacation Time: Earn vacation time annually based on your tenure at ImOn.
  • Personal Time: 40 hours of personal time each year to support your well-being and family needs.
  • Volunteer Time Off: Encouragement to engage with local non-profits and communities.
  • Parental and Bereavement Leave: Time off for significant life events.

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