Resident Services Manager

6 days ago


Lincoln, Nebraska, United States GMH Communities Full time
Job Overview

GMH Communities, a leading real estate company, is seeking a highly skilled Resident Services Manager to join our team. As a key member of our property management team, you will be responsible for ensuring the efficient operation of our properties, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Financial Management: Oversee the collection and posting of rent, manage accounts receivable and payable, and ensure timely payments of invoices.
  • Customer Service: Provide outstanding customer service to residents, respond to their concerns, and resolve conflicts in a professional manner.
  • Operations Management: Participate in daily operations, assist with leasing activities, and ensure the smooth execution of property management tasks.
  • Vendor Management: Develop and maintain productive relationships with vendors and contractors, ensuring seamless service delivery.
  • Reporting and Analysis: Analyze financial data, identify trends, and provide insights to inform business decisions.
Requirements
  • Education: Bachelor's degree in a related field, such as business administration or hospitality management.
  • Experience: 2+ years of experience in property management, customer service, or a related field.
  • Skills: Strong financial, organizational, analytical, and decision-making skills, with proficiency in Microsoft Office and property management software.
  • Personal Qualities: Excellent communication and people skills, with a passion for delivering exceptional customer service and driving business growth.
Benefits
  • Competitive Compensation: Attractive salary and benefits package, including 401(K) matching program, health, dental, and vision insurance, and paid time off.
  • Professional Development: Opportunities for career growth and professional development, with a focus on building skills and expertise in property management.


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