Jira System Administrator
2 weeks ago
Key Responsibilities
- Identify and document system requirements while crafting detailed specifications.
- Possess a solid understanding of cloud service models, including SaaS, PaaS, and IaaS.
- Create and update operational and instructional documentation to ensure clarity and usability.
- Offer Level 2 and Level 3 technical support to users.
- Investigate and troubleshoot system issues to provide effective resolutions.
- Mentor and support junior Analysts in their professional development.
- Evaluate business workflows to identify opportunities for improvements and efficiencies.
- Work collaboratively with IT leadership and Business Analysts in cross-departmental teams.
- Conduct technical training sessions for end-users and the development team.
Essential Qualifications
- Demonstrated experience in designing and implementing Jira Service Management solutions.
- Expertise in Atlassian tool administration, particularly with Confluence and Jira.
- Strong analytical skills and experience in process development.
- Excellent communication abilities with a focus on customer service.
- Familiarity with Agile methodologies, Scrum practices, and matrix project management.
- Background in IT within a regulated industry, ideally in Medical Device manufacturing.
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