Jira System Administrator

2 weeks ago


Naples, Florida, United States Vets Hired Full time
Join Our Team at Vets Hired

Key Responsibilities

  • Identify and document system requirements while crafting detailed specifications.
  • Possess a solid understanding of cloud service models, including SaaS, PaaS, and IaaS.
  • Create and update operational and instructional documentation to ensure clarity and usability.
  • Offer Level 2 and Level 3 technical support to users.
  • Investigate and troubleshoot system issues to provide effective resolutions.
  • Mentor and support junior Analysts in their professional development.
  • Evaluate business workflows to identify opportunities for improvements and efficiencies.
  • Work collaboratively with IT leadership and Business Analysts in cross-departmental teams.
  • Conduct technical training sessions for end-users and the development team.

Essential Qualifications

  • Demonstrated experience in designing and implementing Jira Service Management solutions.
  • Expertise in Atlassian tool administration, particularly with Confluence and Jira.
  • Strong analytical skills and experience in process development.
  • Excellent communication abilities with a focus on customer service.
  • Familiarity with Agile methodologies, Scrum practices, and matrix project management.
  • Background in IT within a regulated industry, ideally in Medical Device manufacturing.


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