Support Engineer

2 weeks ago


Old Greenwich, Connecticut, United States The Ladders Full time
Support Engineer - Production Systems - Equities Technology

In this pivotal role, you will oversee the management of production systems encompassing Trading, Post-Trade, PnL, and Equity Volatility applications. Your primary responsibilities will include software deployment and the administration of the production environment. You will engage in project work related to the applications you support, collaborating with global development teams, quality assurance, infrastructure technology, and portfolio managers. The ideal candidate will be a proactive self-starter capable of effectively managing multiple tasks in a high-pressure setting.

Key Responsibilities
  • Become a subject matter expert for Trading Services, PnL, and Equity Volatility applications.
  • Monitor and support the production environment to ensure optimal performance.
  • Establish strong working relationships with trading groups, Middle Office, and Back Office teams, serving as the primary contact for issue escalations.
  • Coordinate with various global development teams for software and new version releases.
  • Collaborate with global counterparts to ensure seamless coverage across regions.
  • Independently resolve technical application-related issues or leverage team support as needed.
  • Manage communications with trading staff and internal stakeholders regarding issues and resolutions.
  • Enhance environment management tools to mitigate risks and improve support team efficiency.
  • Assist in automating processes to streamline trade support and enhance efficiency.
  • Document and develop a knowledge base to provide effective solutions for various issues.
Qualifications/Skills Required
  • A minimum of a Bachelor's Degree or higher, preferably in a computer science-related field.
  • Proficiency in SQL, Linux, Python, and scripting technologies.
  • At least 2 years of experience with Equity or Equity derivatives, Fixed Income, FX, or Credit derivatives product knowledge.
  • Familiarity with REST API, Docker, kdb+/q, Redis real-time database, and task scheduling is a significant advantage.
  • Experience with version control systems, particularly GIT, is beneficial.
  • A collaborative team player with a strong desire to assist others.
  • Support-oriented with the ability to manage trader expectations and follow up effectively.
  • Able to prioritize tasks in a fast-paced, high-pressure, and constantly evolving environment; possesses a strong sense of urgency.
  • Excellent communication skills.

At The Ladders, we offer a comprehensive compensation package that includes a competitive base salary, discretionary performance bonuses, and a robust benefits package.

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