Front Desk Representative

1 week ago


Liberty Lake, Washington, United States A-1 Hospitality Group Full time
Job Summary

A-1 Hospitality Group is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Services: Welcome and register guests, assign rooms, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage check-in and check-out processes, handle guest complaints, and resolve issues in a timely and professional manner.
  • Reservations and Room Assignments: Manage online and phone reservations, confirm group bookings, and arrange personalized services for VIP guests.
  • Communication and Customer Service: Respond to guest inquiries, provide information about hotel services and amenities, and ensure a positive guest experience.
  • Administrative Tasks: Maintain accurate records of bookings, payments, and guest information, and perform other administrative duties as required.
Requirements
  • Experience: Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Skills: Excellent communication and organizational skills, experience with hotel reservations software, and a customer-focused approach.
  • Education: High school diploma or equivalent required.


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