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Front Desk Representative

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Forest Lake, Minnesota, United States Running Aces Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Running Aces Casino, Hotel & Racetrack. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a seamless experience for our valued patrons.

Key Responsibilities
  • Customer Service: Provide friendly, professional, and personalized service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk area, ensuring it is clean, tidy, and well-organized, and maintaining accurate records of guest interactions.
  • Guest Engagement: Build rapport with guests, understand their needs, and provide recommendations to enhance their experience at Running Aces.
  • Merchandise Sales: Sell merchandise, general medications, and other supplies to guests, ensuring accurate handling of transactions and maintaining a thorough knowledge of products.
  • Inventory Management: Monitor and maintain inventory levels, ensuring adequate stock of merchandise and supplies to meet guest demand.
  • Team Collaboration: Work closely with other team members to achieve common goals, share knowledge, and provide support as needed.
Requirements
  • Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills, with a strong ability to work with diverse groups of people.
  • Knowledge and Experience: Familiarity with customer service principles, sales techniques, and inventory management practices, with a strong understanding of the gaming industry.
  • Technical Skills: Proficiency in computer systems, including knowledge of Word, Excel, Outlook, and other software applications.
  • Physical Demands: Ability to lift up to 25 pounds, stand for long periods, and work in a fast-paced environment.
  • Availability: Willingness to work varying shifts, including nights, weekends, and holidays, with a flexible schedule to meet business needs.