Guest Service Representative

3 days ago


New York, New York, United States HYATT Hotels Full time
Job Summary

We are seeking a skilled Guest Relation Agent to join our team at Hyatt Hotels. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Answer incoming calls and respond to guest inquiries in a timely and professional manner
  • Provide information and assistance to guests regarding resort amenities, services, and activities
  • Resolve guest complaints and concerns in a fair and efficient manner
  • Collaborate with other resort staff to ensure seamless guest experiences
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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