Sales Support Specialist

2 weeks ago


Cheshire, Connecticut, United States Superior Products Distributors Inc Full time
Job Overview

Position Title: Inside Sales Associate - EQ&S

Work Schedule: Tuesday to Friday 8:00 AM - 5:00 PM & Saturday 6:00 AM - 3:00 PM


The Inside Sales Associate plays a crucial role in driving sales and supporting the external sales team for EQ&S/Hardware. Key responsibilities include:

  • Sales Growth: Cultivating and enhancing sales opportunities while providing exceptional support to the outside sales team.
  • Customer Interaction: Welcoming and engaging customers in the storefront, ensuring their needs are met with superior service.
  • Storefront Maintenance: Assisting in keeping the storefront organized, clean, and professional throughout the day.
  • Training Engagement: Participating in training sessions offered by the company and vendor partners to maintain top-tier product knowledge.
  • Financing Knowledge: Understanding the details of available financing programs to utilize as a sales tool and support colleagues in enhancing their financing expertise.
  • Order Management: Monitoring online orders to provide prompt responses to customers both in-store and online.
  • Follow-Up Activities: Actively engaging in bid follow-ups and customer calls to ensure effective sales closure.
  • Seasonal Displays: Assisting with the setup and maintenance of seasonal displays and ensuring the safety of storefront products.
  • Communication: Responding to incoming calls, voicemails, and emails with urgency and professionalism.
  • Customer Assistance: Helping customers with loading their purchases at the counter as needed.
  • Inventory Coordination: Collaborating with management and purchasing to ensure product availability meets customer demands.
  • Vendor Collaboration: Working with management to organize vendor training, promotional events, and marketing initiatives to boost sales at the branch.
  • Cross-Training: Engaging in cross-training with other divisions to enhance overall product knowledge for better customer assistance.
  • Operational Support: Assisting with opening and closing procedures as required by business needs.
  • Workstation Maintenance: Keeping a clean and professional workstation.
  • Inventory Management: Aiding in the completion of weekly inventory cycle counts.
  • Sales Performance: Utilizing feedback from sales follow-ups to influence overall sales performance and maintain individual sales targets.

Qualifications:

  • High School diploma, GED, or equivalent is preferred.
  • Previous sales experience is advantageous.
  • Availability to work each Saturday is required.


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