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Client Support Specialist

2 months ago

Cheshire, Connecticut, United States Quint Group Full time

Customer Support Agent

Full-time Position

Company: Quint Group

As a Customer Support Agent, you will play a crucial role in delivering exceptional service by efficiently managing inquiries through calls and emails from our diverse clientele. Your primary focus will be to provide comprehensive information regarding our offerings and assist customers with their queries.

Key Responsibilities:

  • Effectively manage your workload while collaborating with team members to support a dynamic Customer Support department.
  • Handle inbound and outbound communications while striving to maintain a low rate of abandoned calls, ensuring a remarkable experience for our customers.
  • Deliver accurate information about loans, credit cards, and credit reports/scores, empowering customers to make informed financial decisions.
  • Develop and refine excellent interpersonal skills, including active listening and rapport building, adapting your communication style to suit various audiences.
  • Continuously learn about our products, processes, and systems, ensuring your knowledge remains current.
  • Adhere to compliance standards while operating within a regulated environment.
  • Follow company policies and regulatory guidelines diligently.
  • Ensure fair treatment of customers, upholding principles of Treating Customers Fairly (TCF) and Data Protection regulations.
  • Address concerns or complaints with professionalism, providing clear explanations or resolutions.
  • Prioritize tasks effectively to manage customer inquiries efficiently, balancing quality and productivity.

Key Skills and Experience:

  • Outstanding verbal and written communication abilities.
  • Strong interpersonal skills.
  • Excellent time management, planning, and organizational capabilities.
  • Demonstrated efficiency and accuracy, taking ownership of delivering superior Customer Service.
  • Professional, positive, and motivating team player.
  • Adaptable to change with a proactive approach.
  • Ability to navigate and resolve complex situations while maintaining high call quality standards.
  • Experience in a highly regulated environment is preferred.
  • Patience and resilience in challenging situations.
  • Ability to articulate the features and benefits of our products effectively.
  • Proficient in using Microsoft Office applications.
  • Previous experience in Customer Service is advantageous.

Benefits:

  • 33 days of holiday, increasing with service.
  • Company bonus scheme.
  • Contributory Pension Scheme.
  • Company Sick Pay Scheme.
  • Long Service Awards.
  • Death in Service Scheme.
  • Flexible working options.
  • Employee Awards.
  • Discounted Gym Membership.
  • Childcare Vouchers Scheme.
  • Enhanced Maternity/Paternity Pay.
  • Quarterly Employee Massages.
  • Free Eye Tests.
  • Complimentary tea/coffee and fresh fruit.
  • Recreational areas with games.
  • Company Away Days.
  • Team Social Events.
  • Sponsorship for professional qualifications.