Community Housing Advocate

2 weeks ago

Worcester, Massachusetts, United States Worcester Housing Authority Full time

POSITION TITLE: Community Housing Advocate

DEPARTMENT: Leased Housing

STATUS: Non-Exempt

SALARY: $50,000 - $60,000 annually, dependent upon experience

ABOUT THE ORGANIZATION:

The Worcester Housing Authority (WHA) is dedicated to improving the Worcester community by providing and maintaining safe, decent, and affordable housing options that promote stability and self-sufficiency for our residents. As the second largest housing authority in New England, we are known for our innovative and forward-thinking programs. Our goal is not just to provide housing, but to foster futures. We seek candidates who are committed to our mission, driven by goals, and passionate about making a difference.

The WHA values diversity, equity, and inclusion within our community and workplace. We believe representation matters; our clients come from diverse backgrounds, and so do our staff. We are committed to hiring talented individuals from various backgrounds, recognizing that this diversity strengthens our agency.

ABOUT THE ROLE:

The Worcester Housing Authority (WHA) is looking for a Community Housing Advocate (CHA). The CHA will play a crucial role in educating property owners about the Housing Choice Voucher Program and encouraging their participation. This position involves assisting families in finding affordable housing options promptly, collaborating with local officials and developers to advocate for increased affordable housing units, and conducting rental market analyses as necessary. The ideal candidate will be enthusiastic, sociable, and knowledgeable about the Worcester community. Strong networking, sales, and negotiation skills are essential, along with the ability to engage respectfully with a diverse population (bilingual candidates, especially those fluent in Spanish and English, are highly preferred). This position requires onsite work during standard business hours, with occasional evening or weekend commitments for events or meetings.

KEY RESPONSIBILITIES:

  1. Assist families in locating affordable housing within the designated voucher search timeframe, including identifying available units, negotiating lease agreements, and providing resources to facilitate successful searches.
  2. Organize and conduct educational events for landlords, fostering relationships and discussing the benefits of the program.
  3. Create and distribute informational materials for landlords and participants, collaborating with the WHA Technology Services and marketing team to share information online and through social media.
  4. Serve as the primary contact for the WHA regarding the availability of affordable rental units in the private market, gathering data and creating resources for participants seeking affordable housing.
  5. Represent the WHA at local networking events, including property owner association meetings and landlord symposiums.
  6. Conduct rent reasonableness assessments using appropriate software.
  7. Monitor and report on landlord recruitment efforts and participant success rates, analyzing data to provide insights and recommendations for improvement.
  8. Support the Vice President and Assistant Vice President of Leased Housing with additional projects and tasks that align with the department's and agency's mission.

ADDITIONAL RESPONSIBILITIES:

1. Perform related job duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  1. Bachelor's Degree preferred; equivalent experience in related fields will be considered.
  2. Knowledge of the Worcester County rental market.
  3. Experience in sales or real estate within Worcester County, Massachusetts.
  4. Outgoing personality with the ability to engage with individuals from diverse social, economic, and ethnic backgrounds.
  5. Exceptional networking abilities, fostering positive relationships within the community and internally at the WHA.
  6. Capability to collect, analyze, and interpret data, staying informed about local trends and proposing effective solutions.
  7. Strong verbal, written, and public speaking communication skills.
  8. Persuasiveness; experience in marketing, sales, and negotiations is advantageous.
  9. Proficient in computer applications, particularly Microsoft Office (Word, Excel, PowerPoint, and Outlook), internet navigation, Zoom, and social media.
  10. Dependability and availability for work commitments.

PHYSICAL REQUIREMENTS:

  1. Ability to spend extended periods seated at a desk and working on a computer.
  2. Occasional standing and walking, including climbing stairs, as well as balancing, stooping, kneeling, crouching, and/or crawling.
  3. Occasional lifting, pushing, or pulling up to 20 pounds.
  4. Ability to bend, handle materials, tools, or equipment, and reach with hands and/or arms.
  5. Work may be performed with or without reasonable accommodation for known disabilities.

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