Community Outreach Coordinator

5 days ago

Niagara Falls, New York, United States Pinnacle Community Services Full time
Job Description

Job Title: Community Advocacy Project Coordinator

Job Summary:

Pinnacle Community Services, Inc. is seeking a highly motivated and experienced Community Advocacy Project Coordinator to join our team. The successful candidate will be responsible for providing advocacy services to families residing in PASSAGE House and the community at large.

Key Responsibilities:

  • Community Outreach: Actively engage in and provide educational presentations on domestic violence and related topics to community agencies, businesses, and organizations.
  • Advocacy Services: Provide community advocacy and safety planning according to the specified needs of families residing in PASSAGE House and for families in the community.
  • Intern Supervision: Recruit, train, and supervise interns in the Community Advocacy Project philosophy in collaboration with our community partners.
  • Program Coordination: Coordinate and oversee the roles and responsibilities of the Shelter Advocate, non-residential Support Group Facilitators, and Child Enrichment Worker.
  • Client Assessment and Goal Setting: Conduct interviews to assess client dynamics and create agreed-upon service goals for family violence survivors and their children. Evaluate service provided.
  • Client Education and Support: Educate clients in advocacy and navigation skills through various community services.
  • Court and Department of Social Services Proceedings: Attend court and Department of Social Services proceedings for client advocacy as appropriate.
  • Community Referral Resources: Possess current knowledge of community referral resources and facilitate linkages as appropriate.
  • Group Facilitation: Facilitate groups for adults and/or children from DV families to offer support and education on domestic violence.
  • Community Education and Training: Actively work alongside the PCS Outreach Committee to educate the community at large regarding PCS agency services. This also includes providing PCS staff with training on the dynamics of domestic violence.
  • Shelter and Hotline Response: Coordinate with PASSAGE House staff to respond to hotline calls, respond to emergent client needs, plan coverage of shelter/hotline for the day in order to ensure shelter safety and that client needs are met during daytime hours.
  • Client File Maintenance: Maintain thorough client files/statistics/client closings on a timely basis and documenting daily activities. Assist with information for reports to funding bodies.
  • Field Placement Coordination: Coordinate field placement with educational institution per agreed-upon standards.
  • Child Abuse/Neglect Reporting: Report all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval.
  • Supervision and Teamwork: Participate actively in regularly scheduled supervision with Program Director and participates actively with this process.
  • Additional Duties: Perform other duties as assigned by Administration.

Supervisory Responsibilities:

  • Program interns
  • Non-residential Group Facilitators
  • Child Enrichment worker
  • Shelter Advocate

Physical/Environmental Demands:

  • Job performed primarily in a shelter/residential setting
  • Frequent local travel
  • Occasional lifting (15 pounds or less)
  • Occasional standing/sitting
  • Moderate stress/fast-paced environment
  • Occasional PC/computer work

Agency Expectations:

  • Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements
  • Attends and participates in appropriate agency staff trainings and meetings
  • Advocates for cultural diversity/sensitivity as appropriate
  • Experience and knowledge on the use of computers, cell phones, and a broad understanding of using the Internet and e-mail in the workplace

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