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Victim Support Specialist

2 months ago

Niagara Falls, New York, United States Pinnacle Community Services Full time
Job Overview

POSITION TITLE: Victim Support Specialist

PROGRAM: Passage House Domestic Violence Services

EMPLOYMENT STATUS: Full-Time, 35 hours per week

CLASSIFICATION: Non-Exempt

SUPERVISOR: Director of Passage Domestic Violence Services

EDUCATION: Bachelor’s Degree in Social Work or a related field in Human Services

EXPERIENCE: Preferred experience in counseling or a minimum of two years in the Human Services sector

SALARY: $19.11 per hour

POSITION SUMMARY:

The Victim Support Specialist plays a crucial role in assisting the agency and the domestic violence program by providing support to survivors both individually and in group environments. The focus is on achieving objectives related to safety, establishing boundaries, enhancing self-worth, and fostering healthy relationships while embodying the mission and services of Pinnacle Community Services.

BENEFITS:

  • Comprehensive health insurance with an HRA account (80% coverage of the deductible), along with vision and dental plans
  • Annual lump-sum payment for employees opting out of health insurance
  • Flexible Spending Accounts for health and dependent care
  • Access to an Employee Assistance Program
  • Employer-sponsored short- and long-term disability insurance
  • Life insurance provided by the employer with options for additional coverage
  • 401k Retirement Savings Plan with agency contributions and matching
  • Mileage reimbursement for work-related travel
  • 15 Paid Time Off days in the first year, with options for buyback and carryover
  • Annual floating holiday and recognized agency holidays
  • Incentives for longevity and attendance
  • Bereavement leave available
  • Opportunities for staff recognition and appreciation events
  • Team-building activities and in-house training for professional development

QUALIFICATIONS:

  • Bachelor's Degree in Social Work or a related discipline is required
  • Understanding of family violence dynamics and experience working with children
  • Proficiency in Microsoft Office Suite and familiarity with web-based databases

KEY RESPONSIBILITIES:

  • Conduct assessments through counseling sessions to evaluate client needs and develop treatment plans for survivors and their families.
  • Deliver services in accordance with established service plans for individuals in the shelter and community.
  • Collaborate with the Residential Manager and other team members to respond to urgent needs and hotline inquiries.
  • Facilitate support groups addressing various topics for survivors of domestic violence.
  • Utilize community resources for referrals related to counseling, financial assistance, medical services, education, and housing.
  • Attend relevant court and community appointments as necessary.
  • Maintain accurate records and documentation of client interactions and activities.
  • Promote awareness of agency services and educational materials within the community.
  • Assist residential staff with coverage duties as needed.
  • Engage in regular supervision and team meetings to discuss case management.
  • Adapt to high-stress situations to meet the needs of clients effectively.
  • Perform additional duties as assigned by management.

WORK ENVIRONMENT:

  • Primarily operates in a shelter/residential setting and office environment, with occasional community outreach.
  • May involve light lifting and frequent movement.
  • Job may require working under moderate stress.

AGENCY EXPECTATIONS:

  • Adhere to all organizational policies and procedures, including ethical standards.
  • Clearance from relevant background checks is mandatory.
  • Participate in ongoing training and meetings.
  • Report any suspected incidents of child abuse or neglect as required.
  • Advocate for diversity and cultural sensitivity.
  • Communicate effectively with clients and colleagues, ensuring accurate documentation.

DISCLAIMER:

This job description is intended to convey the general nature and level of work performed by employees in this role. It is not designed to be an exhaustive list of all responsibilities and qualifications.

EOE STATEMENT:

Pinnacle Community Services, Inc. is committed to providing equal employment opportunities and services without discrimination based on race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, or any other protected category.