Mattress Sales Specialist

4 days ago

Novato, California, United States MANCINI'S SLEEPWORLD Full time
Job Description

At Mancini's Sleepworld, we're passionate about creating sleep solutions that allow people to sleep better and live better. As a Mattress Sales Specialist, you'll play a key role in helping our customers find the perfect mattress to meet their needs.

Key Responsibilities:

  • Deliver exceptional customer service by warmly greeting customers and approaching them in a friendly and welcoming manner.
  • Demonstrate empathy and active listening skills to understand customers' preferences, needs, and concerns.
  • Engage in meaningful conversations to gather detailed information about customers' sleep preferences, comfort levels, and specific requirements.
  • Utilize extensive knowledge of mattress types, brands, materials, and features to recommend suitable options that cater to customers' individual needs.
  • Effectively communicate the benefits and unique features of different mattresses, showcasing expertise to guide customers in making informed decisions.
  • Conduct comprehensive product demonstrations, highlighting the superior comfort, support, and features of various mattresses.
  • Assist customers in testing mattresses, providing expert guidance on proper posture, comfort evaluation, and support assessment.
  • Stay up-to-date with current promotions, pricing, and financing options to provide accurate and relevant information to customers.
  • Keep abreast of industry trends, including new mattress releases and advancements in technology, to offer the latest and most innovative products.
  • Foster strong and lasting relationships with customers by delivering exceptional service and personalized attention.
  • Strive to exceed customer expectations by going above and beyond in meeting their needs and preferences.
  • Ensure accurate and efficient processing of sales transactions, including handling cash, credit card payments, and financing applications.
  • Collaborate with the store team to maintain a clean, organized, and visually appealing sales floor that creates a pleasant shopping environment.
  • Contribute to inventory management by monitoring stock levels, ensuring product availability, and maintaining well-organized product displays.
  • Develop and create meaningful relationships in the community that generates lifelong customers.
  • Conduct oneself with professionalism, honesty, and integrity. Represent the company's values and maintain a positive image by upholding ethical standards and delivering on promises.
  • Offer creative solutions and recommendations to address customer-specific sleep-related issues or challenges. Use knowledge of the product range to match customers with the best possible mattress options for their needs.
  • Implement top-down selling strategies by identifying the key decision-maker, gaining a thorough understanding of their requirements, emphasizing premium features that promote sleep health benefits, and demonstrating the product's long-term value to secure their buy-in.

What We Offer:

  • Competitive pay, with base pay ranging from $25.00 to $28.00, and average commission and bonuses ranging from $65,000 to $120,000.
  • A wide range of benefits, including PTO, Medical, Dental, Vision, and 401k.
  • Extensive training and guidance to help ensure success.
  • Opportunities for growth and development, including comprehensive training to become a leader.
  • Employee discounts and access to top products.
  • Employee Assistance Programs and AD&D Programs to support both you and your family.

Qualifications:

  • Must be at least 18 years old and have a high school diploma, GED, or equivalent.
  • A college degree is a plus; able to travel within 50 miles of their home address to the assigned store.
  • Basic computer skills and strong written and verbal communication skills are required.
  • Retail sales experience is a plus, as is the ability to manage conflict resolution.
  • Must be a team player, able to adapt to a constantly changing environment, and possess problem-solving skills.
  • Professionalism and a willingness to participate actively in training programs to improve product knowledge are essential.
  • Customer-focused and available to work on weekends and holidays if needed.

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