Client Support Specialist

2 weeks ago


Novato, California, United States DriveSavers Data Recovery Full time
Job Overview

The role of a Customer Care Representative is vital at DriveSavers Data Recovery, where you will assist individuals who have faced data loss by guiding them through the intricate process of data recovery from compromised devices.

We seek articulate communicators who are enthusiastic about both written and verbal interactions, and who find fulfillment in aiding clients to reclaim precious memories they believed were lost forever.

Qualifications and Education
2–4 years of experience in sales, along with an Associate or Bachelor’s Degree, or equivalent professional experience.

Essential Skills and Experience

  • Outstanding interpersonal, organizational, and communication abilities
  • Exceptional customer service aptitude
  • Meticulous attention to detail
  • Capability to work autonomously as well as collaboratively
  • Adept at assessing and addressing customer requirements
  • Ability to prioritize tasks and meet deadlines in a dynamic environment
  • Genuine interest in keeping abreast of current and emerging technologies

Key Responsibilities

  • Handling incoming calls before, during, and after service
  • Conducting follow-up calls
  • Collaborating directly with data recovery engineers to relay their findings
  • Providing information regarding the technical aspects of data recovery and related costs

If you possess some of the necessary qualifications but not all, we encourage you to share your reasons for consideration.

Employee Benefits

  • Competitive Salary
  • Monthly Bonuses
  • 401K Retirement Plan
  • Medical Insurance
  • Dental and Vision Coverage
  • Continuous Training Opportunities
  • Paid Holidays
  • Maternity/Paternity Leave
  • Company Events and Celebrations
  • Stocked Kitchen with Snacks
  • Supportive Work Environment
  • Eco-Friendly Business Practices

Employee Feedback

  • Enjoyable workplace, rewarding experience in helping recover irreplaceable data for clients.
  • Exceptional work atmosphere with great incentives.
  • Welcoming and supportive team culture.
  • Comprehensive training and opportunities for advancement.
  • Engaging workload with diverse challenges involving new and existing technologies.
  • Regularly stocked snacks and beverages.
  • Employees feel valued and appreciated in a comfortable work setting.
  • Frequent opportunities for exciting giveaways, including tickets to various events.
  • Empowering to work individually while contributing to a shared goal of customer satisfaction.
  • A small business environment that fosters a familial atmosphere while being recognized as a leader in data recovery.

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