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Client Support Specialist

2 months ago

Novato, California, United States DriveSavers Data Recovery Full time
Position Overview

The role of a Customer Care Representative at DriveSavers Data Recovery is essential in assisting individuals who have faced data loss. You will guide them through the intricate process of data recovery from compromised devices.

We seek skilled communicators who are passionate about both written and verbal interactions, as well as those who find fulfillment in helping others recover invaluable memories that they believed were lost forever.

Qualifications and Education
2–4 years of experience in sales, an Associate or Bachelor’s Degree, or equivalent professional experience.

Essential Skills and Qualifications

  • Outstanding interpersonal, organizational, and communication abilities
  • Exceptional customer service aptitude
  • Meticulous attention to detail
  • Ability to work autonomously and collaboratively within a team
  • Competence in assessing and addressing customer needs
  • Capability to prioritize tasks and meet deadlines in a dynamic environment
  • Enthusiasm for keeping up with current and emerging technologies

Key Responsibilities

  • Handling incoming calls related to pre-service, service, and post-service inquiries
  • Conducting follow-up calls
  • Collaborating directly with data recovery engineers to relay findings
  • Providing information regarding the technical aspects of data recovery and associated costs

If you possess some of the necessary qualifications but not all, we encourage you to share your perspective on why you should be considered.

Employee Benefits

  • Competitive salary structure
  • Monthly performance bonuses
  • 401K retirement savings plan
  • Comprehensive medical insurance
  • Dental and vision coverage
  • Continuous training opportunities
  • Paid holidays
  • Maternity and paternity leave
  • Company events and celebrations
  • Subsidized snacks and beverages
  • Supportive work environment
  • Commitment to sustainability

Employee Feedback

  • A rewarding work atmosphere, knowing we help recover irreplaceable data for our clients.
  • An excellent workplace with incentives that motivate our team.
  • A welcoming and supportive culture.
  • Comprehensive training with opportunities for advancement.
  • A manageable workload that keeps you engaged.
  • Every day presents new challenges with various technologies.
  • Regularly stocked snacks and drinks.
  • Employees feel valued and appreciated in a comfortable setting.
  • Frequent opportunities for exciting giveaways and events.
  • A small business environment that fosters a familial atmosphere while leading in data recovery.

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