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Client Support Specialist

2 months ago

Novato, California, United States DriveSavers Data Recovery Full time
Job Overview

The role of a Customer Care Representative at DriveSavers Data Recovery is essential in assisting individuals who have faced data loss. You will guide clients through the intricate process of data recovery from damaged devices, ensuring they understand each step along the way.

We seek individuals who excel in communication, both written and verbal, and who find fulfillment in aiding others to recover precious memories that they believed were lost forever.

Qualifications and Education
2–4 years of experience in sales, along with an Associate or Bachelor’s Degree, or equivalent professional experience.

Essential Skills and Qualifications

  • Outstanding interpersonal, organizational, and communication abilities
  • Exceptional customer service aptitude
  • Meticulous attention to detail
  • Ability to work autonomously as well as collaboratively
  • Capability to assess and address customer needs effectively
  • Proficient in prioritizing tasks and meeting deadlines in a dynamic environment
  • Genuine enthusiasm for keeping up with current and emerging technologies

Key Responsibilities

  • Handling incoming calls related to pre-service, service, and post-service inquiries
  • Conducting follow-up calls to clients
  • Collaborating directly with data recovery engineers to relay findings
  • Providing detailed explanations regarding the technical aspects of data recovery and associated costs

If you possess some of the required qualifications but not all, we encourage you to share your reasons for consideration.

Employee Benefits

  • Competitive salary structure
  • Monthly performance bonuses
  • 401K retirement savings plan
  • Comprehensive medical insurance
  • Dental and vision coverage
  • Continuous training opportunities
  • Paid holidays
  • Maternity and paternity leave
  • Company events and celebrations
  • Subsidized refreshments
  • Supportive work environment
  • Environmentally conscious business practices

Employee Feedback

  • Enjoyable workplace with the rewarding experience of recovering irreplaceable data for clients.
  • Exceptional work atmosphere with motivating incentives.
  • Welcoming and supportive team culture.
  • Comprehensive training and opportunities for advancement.
  • Engaging workload with diverse challenges involving both new and existing technologies.
  • Regularly stocked snacks and beverages.
  • Employees feel valued in a comfortable work setting with strong incentives.
  • Frequent giveaways for concerts and sports events.
  • Empowering environment where individual contributions make a significant impact.
  • A small business feel with a family-like atmosphere, recognized as a leader in data recovery.

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