Account Management Associate II

1 month ago


Novato, California, United States Kaiser Permanente Full time

Job Summary:

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Essential Responsibilities:

  • Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
  • Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.
  • Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns; completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels. Minimum Qualifications:
  • High School Diploma or GED, or equivalent AND minimum one two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment. Additional Requirements:
  • Knowledge, Skills, and Abilities (KSAs): N/A

COMPANY: KAISER

TITLE: Account Management Associate II

LOCATION: Novato, California

REQNUMBER:

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.




  • Novato, California, United States Kaiser Permanente Full time

    Position OverviewThe Client Relationship Specialist II plays a crucial role in supporting the overall account strategy. This position involves:Data Collection: Gathering and analyzing relevant information to assist in account management.Team Communication: Facilitating effective communication among team members, customers, consultants, brokers, and channel...


  • Novato, California, United States Kaiser Permanente Full time

    Job Overview: The Account Management Associate II plays a crucial role in supporting the overall account strategy by gathering data and facilitating communication among customers, consultants, brokers, and channel partners. This position addresses fundamental customer inquiries and concerns while developing a comprehensive understanding of account...


  • Novato, California, United States Kaiser Permanente Full time

    Position OverviewThe Senior Account Management Specialist plays a pivotal role in executing account strategies by engaging in various essential activities. This position involves:Collaboration: Working closely with colleagues across different departments to facilitate effective data gathering.Communication: Assisting in the management of communications with...


  • Novato, California, United States Clear Concepts Management Full time

    About the RoleWe are seeking a highly motivated and results-driven Branding/Marketing Account Manager to join our team at Clear Concepts Management. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving sales growth.Key...


  • Novato, California, United States NCH-Novato Community Hospital Full time

    Job Summary:The Staff Nurse II, Med Surg/ Telemetry position at NCH-Novato Community Hospital is a dynamic and challenging role that requires a skilled and compassionate nurse to provide high-quality patient care. As a member of our medical surgical/telemetry department, you will have the opportunity to work with a diverse patient population and collaborate...


  • Novato, California, United States NCH-Novato Community Hospital Full time

    Job Summary:The Staff Nurse II, Med Surg/ Telemetry position at NCH-Novato Community Hospital is a dynamic and challenging role that requires a skilled and compassionate nurse to provide high-quality patient care. As a member of our medical surgical/telemetry department, you will have the opportunity to work with a diverse patient population and collaborate...


  • Novato, California, United States Clear Concepts Management Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Business Manager Trainee at Clear Concepts Management. As a Business Manager Trainee, you will play a crucial role in maintaining quality brand representation and driving business growth.Key Responsibilities:Client Relationship Management: Build and maintain...


  • Novato, California, United States NCH-Novato Community Hospital Full time

    Job Summary:The Staff Nurse II, Med Surg/ Telemetry position at NCH-Novato Community Hospital is a dynamic and challenging role that requires a skilled and compassionate nurse to provide high-quality patient care. As a member of our medical surgical/telemetry department, you will have the opportunity to work with a diverse patient population and develop your...


  • Novato, California, United States Vaco Full time

    Senior Accounting SpecialistVaco, a dynamic technology firm, is in search of a proficient Accounting Manager who thrives in a fast-paced, entrepreneurial setting. This position encompasses the complete accounting cycle, including Accounts Payable, Accounts Receivable, reconciliations, and the month-end closing process. The successful candidate will have a...


  • Novato, California, United States Wollborg Michelson Recruiting Full time

    Job Overview:Position Type: Exempt, Full-timeCompensation: $115,000 - $120,000Location: Hybrid role availableThis role is designed for full-time engagement, necessitating a minimum of three days per week onsite for candidates located in the Bay Area.Role Summary:As an integral member of the Finance department, the Senior Financial Accountant is tasked with...


  • Novato, California, United States Waste Management , Inc. Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Job OverviewOversees the daily operational activities of a designated site within a specific business segment, setting...


  • Novato, California, United States Vaco Full time

    Senior Accounting SpecialistVaco, a dynamic and expanding technology firm, is in search of a Senior Accounting Specialist who is adept in a fast-paced, entrepreneurial setting. This position encompasses comprehensive accounting responsibilities, including accounts payable, accounts receivable, reconciliations, and the month-end closing process. The...


  • Novato, California, United States NCH-Novato Community Hospital Full time

    Position Overview: The Staff RN effectively employs the nursing process, medical therapies, and both technological and personal interventions to achieve optimal patient outcomes. Engages actively in hospital quality assurance initiatives, risk management, clinical operations, and the pursuit of excellence in customer service. Job Description : ...


  • Novato, California, United States NCH-Novato Community Hospital Full time

    Position Overview: The Staff RN effectively employs the nursing process, medical interventions, and both technological and personal strategies to achieve optimal patient outcomes. This role involves active participation in hospital quality assurance initiatives, risk management, clinical operations, and the pursuit of excellence in customer service. Job...


  • Novato, California, United States WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services...


  • Novato, California, United States Planet Pharma Full time

    Job Summary:Planet Pharma is seeking a highly detail-oriented and organized Quality Assurance Associate to provide quality oversight of operations, ensuring adherence to company policies, regulatory licenses, industry standards, and Good Manufacturing Practices (GMP) regulations.Key Responsibilities:Review and verify GMP documentation, including logbooks,...

  • Retail Sales Associate

    14 minutes ago


    Novato, California, United States Ross Stores, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Ross Stores, Inc. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor operations.Key ResponsibilitiesCustomer Service:...


  • Novato, California, United States Katie Chase - State Farm Agent Full time

    Job OverviewBenefits:Retirement plan with matching contributionsComprehensive health coverageCareer advancement opportunitiesPaid leaveProfessional training and developmentPosition SummaryKatie Chase - State Farm Agent is on the lookout for a dedicated professional to become part of our successful team as an Insurance Sales Associate. We are searching for a...


  • Novato, California, United States Goodwill of San Francisco Bay Full time

    About the RoleWe are seeking a highly motivated and customer-focused Donation Attendant to join our team at Goodwill of San Francisco Bay. As a key member of our donation center team, you will play a vital role in providing excellent customer service, maintaining a clean and safe work environment, and implementing our company's mission and goals.Key...


  • Novato, California, United States BANK OF MARIN Full time

    Bank of Marin Portfolio ManagerOverview: The Portfolio Manager is accountable for overseeing middle market credit assessments and managing a diverse portfolio of loans with varying degrees of complexity.Key Responsibilities:Enhance customer relations to ensure client retention and explore opportunities for expanding the loan and deposit portfolio.Provide...