Enterprise Customer Success Manager

5 days ago

Austin, Texas, United States DISCO Full time
About the Role

We are seeking an experienced Enterprise Customer Success Manager to join our team at DISCO. As a seasoned professional in the eDiscovery industry, you will be responsible for building and maintaining strong relationships with our largest and most complex clients.

Key Responsibilities
  • Client Relationship Management: Develop and execute strategies to build long-lasting relationships with clients, identify key stakeholders, and cultivate them into fervent supporters of DISCO.
  • Adoption and Growth: Drive adoption and growth within accounts through proactive user outreach and adoption strategies aimed at reinforcing ROI for all active users.
  • Performance Analysis and Improvement: Analyze business processes and client data to quantify account health, prioritize internal process changes, and client outreach.
  • Cross-Functional Collaboration: Collaborate cross-functionally within and across various internal functions to address client concerns and barriers.
  • Executive Presence: Lead large-scale initiatives and projects, and represent DISCO as the 'Executive' in the room.
Requirements
  • 7-10 years of client success or account management experience in a rapidly growing SaaS company.
  • Experience working with multimillion-dollar corporations and law firms.
  • Deep knowledge and understanding of the eDiscovery industry, as well as eDiscovery workflows.
  • Ability to sell and position bespoke offerings and services.
  • Experience working in a rapidly scaling organization with multiple products.
Preferred Qualifications
  • Excellent presentation and communication skills (oral and written).
  • Understanding of the eDiscovery market and key workflows.
  • Customer-centric thought process with the ability to provide process improvement to the client experience.
  • Highly analytical with experience manipulating data to create insights and inform business decisions.
About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies eDiscovery, legal document review, and case management for enterprises, law firms, legal services providers, and governments.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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