Enterprise Customer Success Manager
1 month ago
As a trusted advisor to key named/strategic customers, you will help them succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle.
Key Responsibilities:- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess "health checks" for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
- 5+ years of experience in Enterprise Customer Success Management
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
We're seeking a highly motivated and experienced Enterprise Customer Success Manager to join our team at Navan. If you have a passion for delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
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Enterprise Customer Success Manager
4 weeks ago
Austin, Texas, United States LumApps Full timeAbout the RoleLumApps is seeking a skilled Enterprise Customer Success Manager to join our Austin team. The Customer Success Team is dedicated to helping customers get the most out of LumApps' Employee Experience Platform. Our goal is to provide a seamless and successful experience for our customers, ensuring they achieve their strategic business...
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Enterprise Customer Success Manager
4 weeks ago
Austin, Texas, United States AlertMedia Full timeAbout the Role:As a Manager within the Enterprise Customer Success team at AlertMedia, you will play a pivotal role in driving customer satisfaction, retention, and overall company growth. Reporting directly to the Director of Enterprise Customer Success, you will lead and mentor a team of Enterprise Customer Success Managers (CSMs) to ensure they excel in...
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Austin, Texas, United States SHI GmbH Full timeAbout the RoleThe Cisco Enterprise Agreement Customer Success Manager will be responsible for onboarding and guiding customers through the life cycle of their Enterprise Agreement (EA) or other software contracts, ensuring retention and growth until renewal date.This role involves working with Cisco software and Enterprise Agreement customers to create...
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Customer Success Manager
1 month ago
Austin, Texas, United States Mesh Payments Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success Department in Austin, TX. As a key member of our team, you will be responsible for scaling the adoption of our platform, ensuring seamless onboarding, and driving growth opportunities for our customers.Key ResponsibilitiesManage...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerTransforming Healthcare with Iodine SoftwareIodine Software is an innovative enterprise AI company that is revolutionizing the healthcare industry by automating complex clinical tasks, generating insights, and empowering intelligent care. As a Customer Success Manager, you will play a critical role in developing a positive...
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Senior Customer Success Manager
4 weeks ago
Austin, Texas, United States Nexthink Full timeJob DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...
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Customer Success Associate
4 weeks ago
Austin, Texas, United States AutoRABIT Holding Inc. Full timeJob OverviewAutoRABIT Holding Inc. is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for fostering strong relationships with our enterprise clients, providing expert guidance, and ensuring their success with our solutions.Key Responsibilities:Customer Engagement:...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Closinglock Full timeCustomer Success ManagerClosinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by...
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Senior Customer Success Manager
4 weeks ago
Austin, Texas, United States Plivo Full timeAbout the RoleThe Senior Customer Success Manager will be responsible for developing and nurturing long-term relationships with a portfolio of customers in the United States and Canada. This role requires a proactive approach to resolving customer issues promptly, outstanding communication skills, critical thinking, and impeccable time management.Key...
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Strategic Customer Success Manager
4 weeks ago
Austin, Texas, United States Dialpad Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Dialpad. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.Key...
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Senior Customer Success Manager
1 month ago
Austin, Texas, United States Plivo Full timeAbout the RolePlivo is seeking a seasoned Customer Success Manager to lead a portfolio of customers in the United States and Canada.This is a unique opportunity to develop and nurture long-term relationships, establishing yourself as a trusted advisor. You will be the voice of the customer within Plivo, identifying and communicating key factors required for...
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Strategic Customer Success Manager
1 month ago
Austin, Texas, United States Dialpad Full timeAbout DialpadDialpad is a leading provider of AI-powered customer communications platforms. Our innovative solutions help businesses of all sizes streamline their workflows, automate tasks, and unlock the power of AI to drive growth.About the TeamDialpad's Customer Success team plays a critical role in ensuring our customers achieve measurable value from...
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Digital Customer Success Manager
4 weeks ago
Austin, Texas, United States Canva Full timeAbout the RoleAs a Digital Customer Success Manager at Canva, you will play a critical role in ensuring our customers derive maximum value from our products and services. Your primary focus will be on proactively managing the end-to-end renewal process, ensuring timely renewals, and addressing potential risks or challenges that may impact customer...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Dealhub Full timeAt DealHub, we're seeking a highly skilled Customer Success Manager to join our Austin, TX team. As a key member of our Success team, you'll be responsible for ensuring our customers get the most out of our sales engagement and revenue optimization solutions.Your primary goal will be to build strong relationships with our SMB customers, driving satisfaction,...
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Enterprise Account Manager
1 month ago
Austin, Texas, United States ProCore CPA Full timeEnterprise Account ManagerWe are seeking a highly skilled Enterprise Account Manager to join our Sales team at Procore. In this role, you will serve as the primary point of contact for existing enterprise accounts, leveraging your understanding of Procore's products and processes to maximize renewals and expansion.You will collaborate with Customer Success,...
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Customer Success Strategy and Operations Manager
4 weeks ago
Austin, Texas, United States BetterUp Full timeAbout the Role:We are seeking a highly skilled Customer Success Strategy and Operations Manager to join our team at BetterUp. As a key member of our Go-To-Market (GTM) Operations team, you will be responsible for empowering our Global Accounts and Enterprise customer success and implementation teams to achieve our company goals.Key Responsibilities:Develop...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Toolio Full timeAbout UsAt Toolio, we're on a mission to empower retailers to navigate the complexities of the retail landscape and deliver exceptional customer experiences. Our cloud-based merchandise planning platform is designed to automate critical workflows, provide real-time insights, and enable data-driven decision making.The OpportunityWe're seeking a highly skilled...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Toolio Full timeAbout UsAt Toolio, we're on a mission to help retailers navigate the complex, competitive, and ever-changing retail landscape so they can deliver what their customers want, when and where they want it.Our cloud-based merchandise planning platform is built to help next-generation retailers automate critical workflows, gain real-time insights, and make faster,...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Kastle Systems Full timeOverview:Kastle Systems is a leader in managed security, providing innovative technologies to serve over 460M square feet of real estate globally. Our clients span the commercial and multifamily real estate, education, and construction industries. We deliver a world-class customer experience, and our mission is to be our customers' best service provider,...
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Customer Onboarding Specialist, Enterprise
1 month ago
Austin, Texas, United States Document Crunch Full timeJob Title: Customer Onboarding Specialist, EnterpriseDocument Crunch is seeking an experienced Customer Onboarding Specialist to join our team in the Enterprise Segment. As an Onboarding Specialist, you will play a critical role in ensuring a smooth and successful transition for our new customers as they adopt and grow with our platform.Key...