Customer Success Manager

1 month ago

Austin, Texas, United States Mesh Payments Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success Department in Austin, TX. As a key member of our team, you will be responsible for scaling the adoption of our platform, ensuring seamless onboarding, and driving growth opportunities for our customers.

Key Responsibilities
  • Manage post-sales activity for Mid-Market and Enterprise customers through strong relationship-building, product knowledge, and execution.
  • Develop trusted advisor relationships with clients to ensure implementation goals are aligned and clients realize the value of partnering with us.
  • Identify and execute opportunities for account expansion, including new spend categories, subsidiaries, products, and use cases.
  • Own client retention and penetration of adjacent products.
  • Utilize SalesForce to track, log, and manage assigned accounts.
Requirements
  • 2-4 years of experience in a customer success or account management position within a rapidly growing SaaS or travel company.
  • 1-3 years of relevant work experience in Payment Processing Systems, Technology Consulting, and Enterprise Software.
  • Experience working in the Fintech industry is an advantage.
  • Prior sales experience is preferred but not required.
  • Ability to think independently and strategically to develop sales development strategies and tactics.
  • A high sense of urgency and ability to adapt and pivot in every conversation.
  • The skills to passionately and clearly articulate the value of our platform.
  • A team-player attitude with a desire to improve internal processes beyond day-to-day tasks.
  • A willingness to learn, grow, and get in on the ground floor of a unicorn startup while launching your career in sales.
What We Offer
  • Unlimited growth opportunities.
  • Full benefits (health, dental, vision).
  • Disability & Life Insurance.
  • Flexible Spending Account (FSA).
  • Hybrid working schedule.
  • Unlimited PTO policy.
EEO Statement

We want to ensure everyone has an equal chance to participate and make a difference. Mesh Payments is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity, and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.

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