Enterprise Customer Success Manager
6 days ago
Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way Service LTD is the category-leading B2B technology for brands to unlock the extraordinary power of experiences.
In a world where 76% of consumers would rather spend their money on experiences over material goods, Way Service LTD provides the technology for brands to meet this rapidly changing consumer behavior.
Our company emerged in 2020 as a solution for hospitality brands to build brand loyalty and drive new experiential revenue at scale.
Since then, industry leaders such as Hyatt Hotels, Graduate Hotels, AutoCamp, Auberge Resort Collection and hundreds of others have leveraged our all-in-one experiential platform to launch and scale unforgettable experiences — from hot air balloon rides above Mexico City to truffle hunting in the French countryside.
We have achieved significant milestones, including a $20 million Series A funding round in late 2022 backed by Tiger Global, MSD Capital (Michael Dell) at a $100m valuation, as we continue to grow triple digits year over year.
Job DescriptionWe're looking for driven, talented, curious, and entrepreneurial Customer Success Managers to join our team and be among the first hires at a high-growth, industry-changing, and globally-minded technology company.
As one of the first several hires, you'll play a foundational role in continuing to ensure the success of the company's quickly growing customer base of hospitality brands across the world.
We're looking for people who are passionate about their work, take pride in its results, and individuals who work well in small teams with fast-paced environments.
You're comfortable working independently and you don't need hand-holding, but you're also always eager to work directly with key internal and external stakeholders to align on objectives and approaches.
You're also excited about building an industry-changing company and taking ownership and pride in your work and its results.
Ideally, you have experience providing consultative, proactive, and engaging customer success and support motion to Global Enterprise customers in a SaaS environment.
In a perfect world, you may also even have experience working in or working at a company that provides services to the hospitality and/or real estate industries.
You are laser-focused on not just ensuring our customers are satisfied, but that customers become our biggest advocates.
Finally, we're looking for people who are entrepreneurial - you're not looking for just another job, but for a place to take ownership in your work and the fruits of your labor, and you're able to think long-term and committed to contributing to building a successful company.
Responsibilities- Data and Relationship Driven Decision Making
- Work with executive management to identify strategic growth opportunities for accounts within their book of business.
- Increase relationship health and network to understand overall strategy and revenue targets for the brands within an assigned book of business.
- Analyze customer data to inform decision-making and strategy development including weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed.
- Provide insights to internal cross functional partners - marketing, product, support to improve customer experience and inspire improvements to acquisition and retention of Enterprise logos.
- At least 3-5 years of experience in Enterprise Customer Success, ideally in the software industry.
- Additional Hospitality experience is a plus.
- English fluency. Spanish, French, or other foreign language proficiency is a plus, but not at all needed.
Compensation includes competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits and other travel-related perks.
Candidates are required to be located in or willing to relocate to Austin, TX.
We're building a workplace environment of team members who are passionate and excited to be together in person at our space in downtown Austin to continue to enable our fast-paced growth trajectory.
This is a commitment, but it's a commitment that will set you, and as a byproduct, the company, apart from the pack.
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