Enterprise Customer Success Manager
2 weeks ago
LumApps is seeking a highly skilled Enterprise Customer Success Manager to join our Austin team. As a key member of our Customer Success Team, you will be responsible for driving customer adoption and growth of our Employee Experience Platform.
Key Responsibilities- Manage a portfolio of LumApps Enterprise Customers, working closely with key stakeholders to understand their business objectives and develop strategic plans to drive customer success.
- Create and maintain trustful relationships with existing customers, providing proactive support and guidance to ensure they achieve their desired outcomes.
- Develop and execute customer positive action plans through regular touchpoints, including regular check-ins, progress updates, and strategic planning sessions.
- Grow existing usage of LumApps' solution by providing product add-on recommendations and referring to sales team for upsells.
- Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps' customers.
- Proactively set customer goals in using LumApps and help manage expectations along the journey.
- Keep the customer landscape fresh in the LumApps Customer Management Tools.
- 3+ Years of Enterprise Customer Success Manager experience.
- Prior SaaS and B2B Experience.
- Excellent communication and interpersonal skills, with the ability to communicate proactively with customers and internal teams.
- Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Motivation to make our customers successful in the usage of our solution to build success-driven growth.
- Share cultural values of the company.
- A high level of autonomy in a fast-growing environment.
- Preferred: Experience with Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, Interact, Simpplr, etc.).
At LumApps, we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges, and have a strong sense of team spirit.
We offer a complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital. Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas. Work with passionate experts who will share their knowledge and help you develop and grow (technical guilds, domain architects...). Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses. Internal mobility around the world: we offer all of our Lumies the possibility of internal development within our different sites in France and abroad.
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