Enterprise Customer Success Manager

5 days ago


Austin, Texas, United States Tricentis GmbH Full time
Customer Success Manager

At Tricentis GmbH, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing organization, you'll be responsible for ensuring our customers achieve their software quality engineering goals and maximize the value from our products.

Key Responsibilities:
  • Develop and maintain comprehensive customer account plans to drive customer success and retention.
  • Collaborate with cross-functional teams to identify and address customer needs, providing expert guidance on software quality engineering and Tricentis product adoption.
  • Lead customer workshops to define solution strategies, customer journey roadmaps, and organizational goals, ensuring desired business outcomes and key performance indicators are met.
  • Coach customers on best practices to maximize value from Tricentis tools and resources, including community, forums, training, and professional services.
  • Partner with sales, services, support, product management, and engineering teams to advocate for customers and translate business needs into improved solutions.
Requirements:
  • 5+ years of experience in customer success, account management, or consulting roles, with a strong background in software quality engineering.
  • Technical proficiency in software quality engineering, with knowledge of DevOps or Agile/Waterfall development methodologies.
  • Excellent communication, project management, and problem-solving skills, with the ability to work collaboratively across multiple teams.
  • Strong organizational abilities and attention to detail, with a focus on documentation best practices and quality work.
What We Offer:
  • A supportive and engaged leadership team, with opportunities for career growth and professional development.
  • A comprehensive benefits package, including 401(k) plan, full benefits, company-paid disability and life insurance, and hybrid work environment.
  • A commitment to diversity and inclusion, with a global company culture that values different perspectives and voices.


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