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Administrative Support Specialist

2 months ago

Chesterfield, Missouri, United States Kevin Stengel - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and organized Office Manager to join our team at Kevin Stengel - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and supporting the growth and success of our agency.

Key Responsibilities
  • Customer Service: Respond to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submission procedures, and status, rates, billing clarification, payment plans, and procedures.
  • Operations Management: Complete quotes and applications for add-ons, replacement, or changes on auto & fire policies from existing customers, manage Beginning of Day Tasks, and monitor and evaluate auto & fire loss and lapse/cancellation ratios.
  • Team Support: Assist with marketing goals, help drive social media presence, and work closely with the Agent to build and grow the business's social media presence.
  • Administrative Tasks: Manage office supplies, maintain accurate records, and perform other administrative duties as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a customer-facing role, preferably in the insurance industry.
  • Skills: Strong listening, oral, and written communication skills, initiative and self-reliance, goal-oriented, problem-solving ability, attention to detail, and ability to create and maintain business relationships.
  • Licenses: Property & Casualty and Life & Health License required.
Benefits
  • Competitive Salary: $40,000 to $55,000 per year.
  • Benefits Package: 15 Days of PTO/Sick Pay, Annual Salary Raise Eligibility, Health Stipend, 401k match, and growth opportunities within the agency.