Technical Support Specialist
8 hours ago
Job Title: Technical Helpdesk Specialist
Job Summary:
We are seeking a highly skilled Technical Helpdesk Specialist to join our team at NetEffects. As a Technical Helpdesk Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve technical issues with Windows desktop environment and MACs
- Manage and prioritize technical support requests
- Collaborate with internal teams to resolve technical issues
- Document and track technical support requests
Requirements:
- 2-5 years of experience in helpdesk/desktop support
- Good knowledge of Windows desktop environment and MACs
- Ability to work efficiently as part of a team environment
- Ability to work well independently and be proactive with task and time management
- Effective oral and written communication skills
Preferred Qualifications:
- A+, Network & Microsoft Certified Desktop Support Technician
- Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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