Senior Lead Engineer
3 hours ago
Quest Global is a leading engineering services firm with a strong presence in the industry. We are seeking a highly skilled Senior Lead Engineer to join our team.
Job Overview:The Senior Lead Engineer will be responsible for leading the technical support function for our products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and resolve complex technical issues, as well as identify and prioritize product improvements.
Key Responsibilities:- Lead the technical support function for our products and provide guidance to the customer support team and internal teams as needed
- Collaborate with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data
- Provide technical training and guidance to the customer support team and internal teams as needed
- Develop and maintain technical documentation and knowledge base for our products
- Stay current on new product releases and updates, as well as industry trends and technologies
- Represent the company in technical presentations and discussions with customers and industry experts
- Mentor and develop junior support engineers and provide performance feedback
- Identify and implement process improvements to improve customer satisfaction and support efficiency
- Bachelor's degree in Mechanical Engineering, Quality Engineering, or a related field
- 9 or more years of experience in product support or a related field
- Strong problem-solving and analytical skills
- Proficient with using Microsoft Office products
- 9 or more years of Measurement and Visual Inspection experience
- 9 or more years of experience with the collection and analyzing of non-conformance data to create Trend charts and reports
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Familiarity with mechanical and technical concepts
- Ability to work well in a team environment
- Ability to read and interpret technical drawings and schematics
- Strong leadership and mentorship skills
- Ability to create standard work instructions and training documentation
- Experience in process improvement and project management
Quest Global is an Equal Opportunity/Affirmative Action Employer. EOE/AA
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