Senior Lead Engineer
18 hours ago
Quest Global is a leading engineering services firm with a strong presence in the industry. We are seeking a highly skilled Senior Lead Engineer to join our team.
The successful candidate will be responsible for leading the technical support function for our products, working closely with customers, product management, and engineering teams to troubleshoot and resolve complex technical issues.
The ideal candidate will have a strong background in mechanical engineering, quality engineering, or a related field, with at least 9 years of experience in product support or a related field. They will be proficient in using Microsoft Office products and have excellent verbal and written communication skills.
The Senior Lead Engineer will be responsible for:
- Providing technical resolution for complex customer issues and supporting junior support engineers
- Collaborating with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data
- Providing technical training and guidance to the customer support team and internal teams as needed
- Developing and maintaining technical documentation and knowledge base for our products
- Staying current on new product releases and updates, as well as industry trends and technologies
- Representing the company in technical presentations and discussions with customers and industry experts
- Mentoring and developing junior support engineers and providing performance feedback
- Identifying and implementing process improvements to improve customer satisfaction and support efficiency
Quest Global is an Equal Opportunity/Affirmative Action Employer. EOE/AA
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