Senior Technical Support Specialist

2 days ago


Phoenix, Arizona, United States MM International Full time
Job Title: Senior Technical Support Engineer

Job Summary:

We are seeking a highly skilled Senior Technical Support Engineer to join our team at MM International. As a trusted advisor to our clients, you will be responsible for providing dedicated support, troubleshooting technical product issues, and developing workarounds.

Key Responsibilities:

  • Provide technical support to our premium customers, including Microchip.
  • Develop and maintain farm-based schedulers for job submissions.
  • Work with our team to ensure optimized usage of our products through best practices, troubleshooting, and training.
  • Collaborate with our Sales, Services, Engineering, and Marketing teams to provide input on product direction and features.
  • Develop and maintain working relationships with our customers, from queue maintainers to executive level.

Requirements:

  • Bachelor's degree in IT/Computer Science or equivalent experience.
  • 5-10 years of EDA/HPC cluster deployment and support experience.
  • Strong computer science and systems-level knowledge, including Linux shell scripting.
  • Excellent communication, people, time management, and organizational skills.

Preferred Qualifications:

  • C, C++, and Tcl experience.
  • Experience with workload management/job scheduling software in an HPC/EDA environment.

What We Offer:

  • Weekly team meetings and Slack channels.
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.

About MM International:

We are a leading provider of technical support services for the EDA and HPC industries. Our team is dedicated to providing exceptional support to our clients and helping them achieve their goals.



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