Senior Technical Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled Senior Technical Support Engineer to join our team at MM International. As a trusted advisor to our clients, you will be responsible for providing dedicated support, troubleshooting technical product issues, and developing workarounds.
Key Responsibilities:
- Provide technical support to our premium customers, including Microchip.
- Develop and maintain farm-based schedulers for job submissions.
- Work with our team to ensure optimized usage of our products through best practices, troubleshooting, and training.
- Collaborate with our Sales, Services, Engineering, and Marketing teams to provide input on product direction and features.
- Develop and maintain working relationships with our customers, from queue maintainers to executive level.
Requirements:
- Bachelor's degree in IT/Computer Science or equivalent experience.
- 5-10 years of EDA/HPC cluster deployment and support experience.
- Strong computer science and systems-level knowledge, including Linux shell scripting.
- Excellent communication, people, time management, and organizational skills.
Preferred Qualifications:
- C, C++, and Tcl experience.
- Experience with workload management/job scheduling software in an HPC/EDA environment.
What We Offer:
- Weekly team meetings and Slack channels.
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
About MM International:
We are a leading provider of technical support services for the EDA and HPC industries. Our team is dedicated to providing exceptional support to our clients and helping them achieve their goals.
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