Risk Management Specialist

4 days ago


Newton, Massachusetts, United States GGB - Global Full time
About the Role

We are seeking a highly skilled Personal Lines Client Service Manager to join our growing team at GGB - Global. As a key member of our global brokerage team, you will be responsible for delivering exceptional customer service to a range of clients, addressing issues from simple to complex, and building strong relationships with clients to drive business growth.

Key Responsibilities
  • Provide top-notch service to existing clients, identifying and assessing their needs to achieve satisfaction.
  • Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing, and more.
  • Research and respond to inquiries via phone, client walk-ins, chat, and email to provide policy and/or claims information and work diligently to come up with a resolution.
  • Discuss different types of policies, including auto, homeowners, and umbrella policies.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Maintain accurate client and policy data and documents within the Gallagher system.
  • Utilize Gallagher's technology, such as Applied Epic, to improve productivity and quality.
  • Effectively manage multiple competing priorities on a daily basis.
About You
  • Bachelor's degree with 0+ years of client service and/or claims management experience OR High School degree/GED with 3+ years of client service and/or claims management experience.
  • Active Producer's license.
  • Strong written and verbal communication skills.
  • Proficient in using technology as a tool to maximize productivity and quality.
Nice to Have
  • 1+ years of prior experience providing client-facing customer service.
  • Currently licensed in P&C OR ability to obtain licensing within 90 days of hire.
  • Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.

We value inclusion and diversity at GGB - Global and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that every candidate brings something special to the table, and we encourage you to apply even if you feel you're close but not an exact match.

Gallagher is an equal opportunity employer and prohibits any form of discrimination based on protected characteristics. We are committed to making reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability.



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