IT Service Desk Manager
3 days ago
Tyto Athene, LLC has experienced enormous opportunity and growth after several strategic acquisitions in 2021. As a leading provider of mission-focused IT and Cyber services and solutions, we are well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.
We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career, this could be the right place for you.
Job Description
Tyto Athene, LLC is seeking a Service Desk Support Specialist (ITSD) to join our team supporting the US Space Force's Space Systems Command, Operational Command and Control Acquisition Delta, known as Kobayashi Maru. In this role, you will be responsible for providing first level contact and conveying resolutions to customer issues. You will also properly escalate unresolved queries to the next level of support, track, route and redirect problems to correct resources, update customer data and produce activity reports, and walk customers through problem solving process.
Required Skills and Qualifications
- 8 or more years of professional experience performing Network Eng support.
- Bachelor's Degree in Computer Science, Cybersecurity, Software Engineering, STEM or IT from an accredited institution
Location: On-site in El Segundo, CA
Target Salary Range: $75,000.00 to $90,000.00
About Us
Tyto Athene, LLC is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Our services and solutions embody our domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. We offer a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, we support Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.
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