Front Desk Team Lead
1 day ago
About the Role
We are seeking a highly skilled Guest Service Manager to join our team at Aimbridge Hospitality. This individual will be responsible for leading the Front Desk team and ensuring exceptional guest experiences throughout their stay.
Key Responsibilities
- Lead the Front Desk team in delivering attentive, courteous, and efficient service to all guests.
- Maximize room revenue and occupancy through effective sales strategies and team management.
- Maintain high standards of personal appearance and grooming while promoting a positive work environment.
- Foster open communication and collaboration among team members to ensure seamless operations.
- Evaluate and improve front desk processes to enhance guest satisfaction and hotel efficiency.
- Train and develop team members to achieve exceptional performance and career growth.
- Collaborate with other departments to resolve guest issues and ensure seamless guest experiences.
Requirements
- At least 2-3 years of progressive experience in hospitality, preferably in a supervisory role.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to make informed decisions quickly.
- Proficiency in hotel software systems, including property management systems and reservation platforms.
- Able to work well under pressure, prioritize tasks effectively, and meet deadlines.
- Knowledge of Aimbridge Hospitality's policies and procedures, with a commitment to upholding company values.
Compensation Package
We offer a competitive salary range of $16.40-$24.60 per hour, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.
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