Network Support Specialist II

3 weeks ago


El Segundo, California, United States Tyto Athene, LLC Full time
Job Overview

Tyto Athene, LLC is a leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies. As a Service Desk Support Specialist (ITSD), you will be part of our El Segundo, CA team supporting the US Space Force's Space Systems Command, Operational Command and Control Acquisition Delta, known as Kobayashi Maru.

Kobayashi Maru is responsible for continuously delivering impactful software for space operations. The program office's mission includes the development and deployment of software for space defense, space domain awareness, and enabling data services.

Responsibilities:
  • Provide first level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem solving process.
Required Skills and Qualifications:
  • 8 or more years of professional experience performing Network Eng support.
  • Bachelor's Degree in Computer Science, Cybersecurity, Software Engineering, STEM or IT from an accredited institution
Clearance:US Citizen with an active TS/SCI Clearance (Top Secret w/SCI eligibility)

Location: On-site in El Segundo, CA

Target Salary Range: $75,000.00 to $90,000.00

About Tyto Athene, LLC
Tyto Athene, LLC is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Our services and solutions embody our domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. We offer a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, we support Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.

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