Customer Service Manager

1 day ago


El Segundo, California, United States dnata Full time

About Us

dnata is a leading global air services provider, established in 1959. We operate in 127 airports across six continents, offering ground handling, cargo, travel, and flight catering services to over 300 airline customers worldwide.

Salary Range: $67,000 - $105,000 per annum

Job Description:

We are seeking a Customer Service Manager to join our team at dnata catering U.S. in El Segundo, supporting the LAX Airport location. The successful candidate will act as a vital liaison between our company and airline customers, ensuring seamless communication and exceptional service delivery.

Key Responsibilities:

  1. Manage relationships with airline customers, addressing concerns and exceeding expectations to foster strong partnerships.
  2. Liaise with local customer station teams and follow up on operational issues.
  3. Maintain proactive relationships with assigned accounts and communicate with representatives.
  4. C coordinate menu presentations and special events with the Executive Chef.
  5. Support the Production department during airline cycle changes, including menu meetings and purchases.
  6. Monitor and ensure accurate loading and billing of customers.
  7. Coordinate kitchen evaluations and distribute feedback to department managers.
  8. Document and maintain daily customer discrepancy logs and communicate actions taken to resolve issues.
  9. Ensure compliance with customer safety and equipment policies/procedures.

Requirements:

  • Minimum Associate's Degree required; Bachelor's Degree preferred with six plus years of progressive customer service experience.
  • Proficient in Microsoft Office applications, including Excel.
  • Ability to obtain a Port Authority, Port ID (per TSA regulations).
  • Excellent attention to detail, multi-tasking, and customer service skills.
  • Driver's license required.


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