Customer Experience Supervisor

1 week ago


El Segundo, California, United States Aimbridge Hospitality Full time

Why Work for Us?

Aimbridge Hospitality is a global leader in third-party hotel management, offering unparalleled opportunities for growth and development. Our team members enjoy a dynamic work environment, competitive compensation packages, and access to cutting-edge training programs.

Job Summary

We are seeking a highly motivated and organized individual to join our front desk team as a Front Desk Supervisor. In this role, you will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries, and providing excellent customer service.

Key Responsibilities:

  • Assist with managing front desk operations, including checking in and checking out guests
  • Provide exceptional customer service to guests, addressing their queries and resolving any issues promptly
  • Collaborate with the front desk team to ensure efficient and smooth operations
  • Maintain accurate records and reports, as required

Requirements:

To be successful in this role, you should possess:

  • At least 2-3 years of progressive experience in a hotel or related field
  • High school diploma or equivalent required; college coursework in a related field is helpful
  • Previous supervisory responsibility is preferred
  • A valid driver's license for the applicable state
  • Excellent communication and problem-solving skills

Salary Range

The estimated salary for this position ranges from $16.40 to $24.60 per hour, depending on location and experience.

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