Patient Care Coordinator

2 weeks ago

Laguna Beach, California, United States Health in Balance Full time
Position Overview

We are seeking a dedicated, cheerful, and detail-oriented individual to join our team, someone who resonates with our mission to promote healing and wellness. This role demands a multitasker who can effectively manage various responsibilities simultaneously. If you possess a genuine desire to assist others and thrive in a collaborative environment, this position is tailored for you.

ROLE SUMMARY

As the Patient Care Coordinator, you will play a crucial role in ensuring the smooth operation of our clinic while enhancing patient engagement and satisfaction. Your primary responsibilities will include welcoming patients, managing appointment schedules, processing payments, organizing documentation, and contributing to an exceptional patient experience. As the initial point of contact for patients, it is essential to maintain a professional demeanor that reflects our clinic's values.

WHY JOIN OUR TEAM?

By becoming part of our organization, you will have the chance to positively impact the lives of many individuals while working alongside a passionate and enthusiastic team in a vibrant environment.

ABOUT HEALTH IN BALANCE:

Our mission at Health in Balance is to enhance lives through our distinctive integrative approach, enabling individuals to thrive and lead active, pain-free lives. Since our inception, we have successfully addressed some of the most challenging cases in chiropractic and natural medicine.

TEAM OBJECTIVE:

Our vision is to restore vitality and well-being to as many individuals as possible. We aim to flourish as a practice while helping countless people regain their health. Our team is united by a shared passion for our work and a commitment to our core values: hope, healing, teamwork, love, integrity, and excellence.

KEY RESPONSIBILITIES

  • Schedule care plans for new patients and follow-up appointments.
  • Prepare the waiting area and clinic facilities for patient arrivals and end-of-day procedures.
  • Welcome and assist new patients, ensuring a comfortable environment and accurate check-in processes.
  • Process payments and maintain accurate patient records.
  • Answer incoming calls and manage communications while documenting messages.
  • Educate patients about the services offered at our clinic.
  • Deliver exceptional customer service with a positive and helpful attitude.

ESSENTIAL SKILLS

  • Ability to multitask in a dynamic environment.
  • Strong interpersonal skills to connect effectively with patients and colleagues.
  • Self-motivated and capable of working independently or as part of a team.
  • Excellent communication skills, both verbal and written.
  • Organizational skills to prioritize tasks efficiently.
  • Professional appearance and demeanor at all times.

EDUCATION & EXPERIENCE

  • High School diploma is required.
  • 2-3 years of experience in reception, customer service, or a related field is preferred.
  • Experience in a healthcare setting is advantageous.

PHYSICAL DEMANDS

  • Ability to stand and sit for extended periods while performing job duties.
  • Must be able to lift and move light objects as needed.

DIVERSITY AND INCLUSION

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you believe this role aligns with your skills and aspirations, we encourage you to submit your resume.

BENEFITS

  • Employee discounts on chiropractic and naturopathic services.
  • Paid time off for vacations and sick leave.
  • Opportunities for professional development and training.
  • Retirement plan with employer contributions.

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