Wireless Solutions Consultant, Virtual Retail

2 weeks ago


Bellingham, Washington, United States T-Mobile Full time


Join us at T-Mobile, where innovation is at the heart of everything we do. As a leader in the telecommunications industry, we have transformed customer service, introduced real 5G technology, and are now pioneering the future of wireless communications.

We invite you to explore an exciting career opportunity that allows you to grow with us, achieve remarkable outcomes, and, most importantly, be your authentic self.

**Position Overview**: As a Wireless Solutions Consultant in our Virtual Retail division, you will serve as an expert in wireless sales and communication solutions.

Your role goes beyond making sales; you will forge meaningful connections that enhance the lives of our customers. You will assist incoming customers in selecting the ideal device at the best price by offering tailored solutions.

We are dedicated to delivering exceptional customer experiences, and we need you to help us achieve that. You will be a knowledgeable consultant, skilled in assessing customer needs and customizing comprehensive packages of wireless, voice, and data products and services.

**Key Responsibilities**:

  • Engage with customers to provide top-tier service and foster loyalty.
  • Continuously enhance your knowledge of T-Mobile's offerings, new skills, and processes.
  • Utilize digital tools effectively during customer interactions and onboarding.

**Qualifications**:

Education: High School Diploma or GED (Required)

Experience: Minimum of 12 months in customer service and/or sales, preferably in a retail setting (Required)

**Skills and Competencies**:

  • Proficient in customer acquisition and sales, demonstrating a competitive spirit and confidence (Required)
  • Ability to troubleshoot and navigate various systems, with a working knowledge of IoT and computer hardware (Required)
  • Commitment to providing superior customer service and ensuring customer satisfaction (Required)

**Additional Information**:

  • Must be at least 18 years of age.
  • Legally authorized to work in the United States.

At T-Mobile, we believe in rewarding our employees. Our compensation structure includes a base salary along with a generous bonus plan based on performance metrics. We also offer annual bonuses and stock grants to all employees, reflecting our commitment to shared success.

Join us and be part of a team that values collaboration and excellence in customer service.



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