Lead Retail Operations Manager

2 weeks ago

Bellingham, Washington, United States FedEx Full time
POSITION OVERVIEW:


The Lead Retail Operations Manager is essential to the effective functioning of FedEx Office's premier retail locations.

You will oversee and expand your business while upholding the Purple Promise service, ensuring operational excellence, and guiding, nurturing, and mentoring your direct reports.

Your leadership and commitment to achieving results empower the store team to deliver solutions to our clients and meet the financial objectives of the store.


KEY RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Exemplify and promote FedEx Office values to customers and team members
  • Consistently invest time in building and motivating high-performing teams by utilizing FedEx Office tools, resources, and sound judgment in the selection, training, development, retention, and performance management of your staff
  • Mentor and instruct your team, ensuring they have the necessary tools and information to achieve company objectives and excel in their roles
  • Regularly engage with our major accounts, addressing complex customer needs and/or acting as a consultative partner to our host properties and commercial sales in executing work for our key clients
  • Guarantee an outstanding store experience that captivates and retains customers and team members while supporting the FedEx brand experience
  • Assume responsibility for all store controls, including but not limited to Standard Operating Procedures, financial management, safety, security, scheduling, and compliance with state and federal regulations through effective leadership and delegation
  • Continuously enhance all operational and store sales activities to ensure the store surpasses financial and customer experience targets
  • Regularly exercise independent judgment, self-management, and effective decision-making in daily job functions, including accounts receivable, inventory reports, daily sales summaries, and bank deposits
  • Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating responsibilities, and supervising, monitoring, and directing store leaders and other team members
  • Share innovative ideas and utilize Quality Improvement tools to enhance business operations

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • Bachelor's Degree preferred
  • Minimum High School diploma or GED with 4+ years of relevant experience (e.g., retail, service, hospitality, military), including 3+ years in a supervisory role
  • Proficient in Microsoft Office applications including Word, PowerPoint, Outlook, and Excel
  • For new hires, must meet all FedEx Office employment qualifications in effect at the time of hiring
  • For current FedEx Office team members, must fulfill hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
  • Ability to stand and/or move throughout the store to manage daily operations
  • Ability to lift and move up to 55 pounds
  • Ability to bend and twist at the waist and knees consistently
  • Ability to travel as necessary to meet with customers, vendors, and team members, or for other business-related needs
  • Ability to maintain focus and concentration for extended periods
  • Ability to read and interpret documents and instructions from customers, vendors, and team members consistently
  • Ability to communicate effectively with customers, vendors, and team members consistently
  • Ability to perform work activities requiring cooperation and instruction consistently
  • Ability to thrive in a fast-paced environment, managing multiple priorities effectively

  • Lead Retail Operations Supervisor

    2 weeks ago

    Bellingham, Washington, United States Spirit Halloween Full time

    Spirit Halloween JobID: J3Q4N16F5Q5CNSLHY0F [ASM / Store Supervisor] As a Lead Retail Operations Supervisor at Spirit Halloween, your responsibilities will include:Guest Engagement: Cultivating and sustaining exceptional customer service experiences.Operational Support: Assisting the Store Manager with various operational tasks essential for store...

  • Assistant Store Manager

    4 days ago

    Bellingham, Washington, United States Spencer Gifts - Spirit Halloween Full time

    Job Summary:The Assistant Store Manager plays a critical role in supporting the Store Manager in the successful operation of a Seasonal Store. This includes staffing, setup, merchandising, pack-up, and teardown of the store.Key Responsibilities:Support the Store Manager in the overall operation of the store, ensuring maximum sales and profitability.Establish...

  • Assistant Store Manager

    4 days ago

    Bellingham, Washington, United States Spencer Gifts - Spirit Halloween Full time

    Job Summary:The Assistant Store Manager plays a crucial role in supporting the Store Manager in the successful operation of a Seasonal Store. This includes staffing, setup, merchandising, pack-up, and teardown of the store.Key Responsibilities:Support the Store Manager in the overall operation of the store, ensuring maximum sales and profitability.Establish...

  • Retail Operations Coordinator

    4 days ago

    Bellingham, Washington, United States TJ Maxx Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Retail Operations Coordinator. As a Key Carrier and Coordinator, you will play a critical role in maintaining the overall performance of our store, ensuring that our customers receive exceptional service and that our operations run smoothly.Key...

  • Assistant Store Manager

    4 days ago

    Bellingham, Washington, United States TJ Maxx Full time

    About the OpportunityWe are seeking an experienced Assistant Store Manager to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for assisting the Store Manager in the areas of merchandising, operations, customer service, and human resources.Key ResponsibilitiesAssist the Store Manager in developing and...

  • Lead Clerk

    3 days ago

    Bellingham, Washington, United States WinCo Foods Full time

    About the RoleAs a Lead Clerk at WinCo Foods, you will play a vital role in ensuring the smooth operation of our grocery department. Your primary responsibility will be to assist management in overseeing the daily activities of the store, focusing on providing exceptional customer service and maintaining a clean and organized work environment.Key...

  • Retail Store Manager

    4 days ago

    Bellingham, Washington, United States GameStop Full time

    Job Summary:As a Store Leader at GameStop, you will be responsible for directly influencing the performance of everyone who interacts with guests. You will foster a selling culture that creates unique, complete solutions that exceed guests' expectations. Your goal will be to ensure best-in-class guest service for every GameStop guest by utilizing elements of...

  • Senior Branch Operations Manager

    2 weeks ago

    Bellingham, Washington, United States Banner Bank Full time

    Company OverviewWith a legacy spanning over 130 years, we are committed to our core values of listening, learning, and assisting both businesses and individuals in achieving their objectives. Our financial robustness and stability have earned us recognition as one of the Best 100 Banks in America by Forbes for eight consecutive years, while Newsweek has...

  • Senior Branch Operations Manager

    1 week ago

    Bellingham, Washington, United States Banner Bank Full time

    About Us: With a legacy spanning over 130 years, our core values of listening, learning, and assisting clients have remained steadfast. Our financial robustness and stability have earned us recognition from Forbes as one of the Best 100 Banks in America for eight consecutive years, and we have also been acknowledged by Newsweek as one of the Most Trustworthy...

  • Retail Store Associate I

    1 week ago

    Bellingham, Washington, United States Bellingham Technical College Full time

    Salary: $20.65 Hourly Location: Bellingham, WA Job Type: Temporary Department: Campus Store DescriptionBellingham Technical College is seeking to hire temporary Retail Store Associates I and II for the Campus Store for the academic year. This part-time, temporary role aligns with the academic calendar and is scheduled to commence in August. The selected...

  • Senior Branch Operations Manager

    1 week ago

    Bellingham, Washington, United States Banner Bank Full time

    Company OverviewWith a legacy spanning over 130 years, our organization is built on timeless values: listening, learning, and assisting both businesses and individuals in achieving their aspirations. Our financial resilience and stability have earned us recognition from Forbes as one of the Best 100 Banks in America for eight consecutive years, while...

  • Retail Sales Associate

    4 days ago

    Bellingham, Washington, United States GameStop Full time

    Job Summary:As a Retail Keyholder at GameStop, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Guest Service: Promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously.Store Environment: Support the overall shopping...

  • Retail Sales Associate

    2 days ago

    Bellingham, Washington, United States DICK'S SPORTING GOODS INC Full time

    About Us:DICK'S SPORTING GOODS INC is a leading retailer of sports equipment, apparel, and footwear. We are committed to creating an inclusive and diverse workforce that reflects the communities we serve.Job Summary:The Cashier is a key member of our sales team, responsible for providing exceptional customer experiences and creating a positive shopping...

  • Retail Sales Associate

    5 days ago

    Bellingham, Washington, United States TJ Maxx Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at TJ Maxx. As a Retail Sales Associate, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.Key...

  • Facility Operations Manager

    2 weeks ago

    Bellingham, Washington, United States West Coast Self-Storage Full time

    Position OverviewWest Coast Self-Storage Group is seeking a dedicated Facility Operations Manager to join our team. We are a rapidly expanding organization that values individuals who aspire to grow alongside us.We are in search of innovative thinkers and problem-solvers who derive satisfaction from assisting others. If you are looking for a workplace that...

  • Retail Sales Coordinator

    4 days ago

    Bellingham, Washington, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Sales Coordinator to join our team at TJ Maxx. As a key member of our sales floor team, you will be responsible for promoting an excellent customer experience, overseeing a team of sales associates, and maintaining a clean and organized store.Key ResponsibilitiesCustomer Experience: Create a...

  • Store Operations Supervisor

    2 weeks ago

    Bellingham, Washington, United States Mud Bay Full time

    Location: Retail StorePosition Overview:As a key member of our retail team, you will create a welcoming, educational, and enjoyable atmosphere for all customers visiting our store. Your role is essential in engaging pet owners, fostering personal connections, and ensuring their pets' needs are met effectively.Key Responsibilities:- Drive sales growth by...

  • Retail Sales Associate

    4 days ago

    Bellingham, Washington, United States DICK'S SPORTING GOODS INC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer experiences and creating a positive shopping environment for our customers.Key ResponsibilitiesCustomer Service: Greet customers and...

  • Retail Sales Associate

    4 days ago

    Bellingham, Washington, United States Michaels Stores Full time

    About Michaels StoresMichaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Cashier and Sales Associate, you will play a critical role in delivering an exceptional customer experience and driving sales growth.Key ResponsibilitiesProvide fast and friendly checkout experiences for customersEngage...

  • Retail Merchandising Specialist

    1 day ago

    Bellingham, Washington, United States L&R Distributors Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Retail Merchandising Specialist to join our team at L&R Distributors. As a key member of our sales and inventory team, you will be responsible for providing exceptional customer service and ensuring that our retail partners have the products they need to succeed.Key Responsibilities:Service...