Customer Support Specialist

1 week ago


Huntington Station, New York, United States Teq Full time
Position Overview

About Us:
Teq is a leader in Educational Technology, committed to advancing the modern classroom experience. With a dedicated team of over 150 professionals, we have been serving the educational community for over five decades, providing innovative solutions that enhance student learning across 20 states in the U.S. Our mission is to deliver exceptional service and cutting-edge products while fostering creativity and passion in the learning environment.

We are seeking a Client Service Representative to join our team. This role is essential in ensuring our customers receive timely support and that their orders are processed efficiently. As a CSR, you will be responsible for communicating essential information regarding order fulfillment, coordinating with various departments, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Accurately process customer orders using our SAP accounting/CRM system, overseeing the order lifecycle from entry to invoicing.
  • Collaborate with the sales team to ensure successful completion of customer orders.
  • Maintain communication with customers regarding project details, including inventory levels, delivery schedules, and order completion timelines.
  • Engage daily with multiple departments such as Sales, Warehouse, Purchasing, and Technical Support to facilitate seamless operations.
  • Monitor large-scale projects, coordinating resources, reporting progress, and resolving any issues that arise.
  • Perform additional duties as required to support team objectives.

Qualifications:

  • 2-3 years of experience in customer service or order management; experience in an office setting is preferred.
  • Proficient in order management systems and Microsoft Office Suite.
  • Exceptional verbal and written communication skills, with a keen attention to detail and strong organizational abilities.
  • Ability to demonstrate good judgment, tact, and diplomacy in interactions with customers and colleagues.
  • Adaptable to changing priorities and capable of thriving in a fast-paced environment.
  • Proactive approach with a commitment to customer satisfaction and continuous improvement.

What We Offer:

  • Annual salary range of $50,000-$60,000.
  • Generous paid time off and 14 paid holidays.
  • Defined work hours with a focus on work-life balance.
  • Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
  • 401k savings plan with company matching.
  • Access to state-of-the-art facilities.
  • Opportunities for ongoing training and professional development.
  • A vibrant company culture with in-office perks such as snacks, celebrations, and team lunches.

This position requires onsite presence; remote work is not available.

We encourage all qualified candidates to apply, regardless of their background.

Teq is an equal opportunity employer, dedicated to fostering diversity and inclusion in the workplace. All applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.



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