Building Solutions Manager

2 weeks ago


Oak Lawn, Illinois, United States City Wide Facility Solutions Full time
Job Overview

City Wide Facility Solutions is on the lookout for a Facilities Solutions Manager who is dedicated to fostering business development and personal growth in a dynamic and energetic setting. We provide a competitive base salary complemented by an attractive commission structure and a comprehensive benefits package for the right candidate.

About City Wide Facility Solutions

As a frontrunner in the building maintenance sector, City Wide Facility Solutions is a sales and management organization offering a unified solution for all building maintenance needs, both internal and external. Our leadership is defined by our core principles of exceptional customer service, continuous growth, a proactive mindset, and a strong work ethic. We seek individuals who are interested in building a career rather than merely filling a position, and we are committed to promoting from within. Our environment is high-energy, collaborative, inclusive, and enjoyable, rewarding performance and dedication.

  • Primary Responsibilities:
  • Client Relationship Management: Develop and enhance client relationships, ensuring high retention rates while identifying opportunities for service diversification and growth.
  • Operational Excellence: Supervise service delivery across all client locations, upholding the highest standards of quality and compliance, and manage contractor relationships, including hiring, negotiations, and performance evaluations.
  • Strategic Problem Solving: Tackle and resolve client issues, coordinate site assessments, and create strategic solutions to improve client satisfaction and operational efficiency.
  • Technology and Reporting: Leverage City Wide's CRM to manage client interactions, service schedules, and performance metrics, ensuring data is utilized to enhance service delivery.
  • Ideal Candidate Profile:
  • Demonstrated experience in account management, sales, or a related field within the service industry.
  • Strong leadership capabilities with a track record of managing diverse teams.
  • Exceptional problem-solving, organizational, and communication skills.
  • Technologically proficient, with experience in CRM systems preferred.
  • Driven by a fast-paced, results-oriented environment.
  • Compensation Details:
  • Salary Range – 70,000 – 80,000
  • Performance Metrics for Success: At City Wide Facility Solutions, we emphasize transparency and clarity in measuring success. As a Facilities Solutions Manager, your performance will be assessed against several key metrics essential for client growth and satisfaction, as well as the success of our branch. These metrics include:
  • Client Retention: Aim for a client retention rate of 96-98%, reflecting superior service and client satisfaction.
  • Revenue Growth: Expected to generate additional service sales, with specific targets established based on your designated territory.
  • Quality Assurance: Conduct and report on thorough quality control inspections to ensure all services meet our high standards.
  • Operational Excellence: Effectively manage service delivery, ensuring compliance with both client and company standards.
  • Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.

Requirements:

  • 3-5 years of sales and management experience in building maintenance, facility management, or equivalent experience.
  • High School diploma required; a bachelor's degree is highly desirable.
  • Detail-oriented with excellent follow-through on commitments.
  • Positive and engaging personality; skilled in relationship building.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office and knowledgeable in CRM databases.
  • Must possess reliable transportation.

Benefits Offered:

  • Health insurance
  • 401(k)
  • Paid time off
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Life insurance
  • Cell phone reimbursement
  • Flexible schedule
  • Flexible spending account
  • Health savings account


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