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IT Operations Solutions Specialist

2 months ago

Oak Brook, Illinois, United States Portillo's Full time

The IT Operations Solutions Specialist will work in tandem with key stakeholders from the Operations Team to design, test, and deploy technological solutions aimed at minimizing friction, streamlining operational workflows, and digitizing administrative and restaurant control functions. This position is vital for boosting efficiency and ensuring smooth technology integration within our fast casual dining establishment.

CORE RESPONSIBILITIES

Empower our Mission to create lasting memories through exceptional food and experiences:

  • Collaborate closely with Operational Stakeholders to brainstorm and evaluate practical opportunities for enhancing the guest experience via technology.
  • Develop and present compelling presentations to senior management and other stakeholders, showcasing strategies, testing outcomes, and implementation results.

Excellence: We are dedicated to being the best and strive for continuous improvement. Our excellence is founded on Quality, Service, Attitude, and Cleanliness.

  • Regularly identify opportunities to improve operational efficiency through technological advancements.
  • Work with operational teams to ensure technology initiatives align with business objectives.
  • Stay informed about emerging technologies and trends pertinent to the restaurant sector.
  • Utilize a comprehensive understanding of restaurant operations to pinpoint and tackle unique challenges in a fast casual dining context.

Urgency: We act with passion and attention to detail.

  • Oversee pilot testing and large-scale implementation of new technologies.
  • Execute cross-functional project plans, ensuring timely and successful project initiation and completion.

Engagement: We entertain our guests, connect authentically, and foster a positive atmosphere.

  • Maintain enthusiasm for the latest technology trends and explore their applications within the restaurant industry.
  • Promote the adoption of innovative technologies that can enhance operational processes.
  • Research guest and crew member-facing technologies that improve the guest experience and operational efficiency.
  • Leverage knowledge of emerging technologies to implement effective solutions.

ORGANIZATIONAL RELATIONSHIPS

Collaborate with Operational stakeholders to identify technological needs and opportunities for enhancement, including senior-level operations management and Operations Services team members.

QUALIFICATIONS

Educational Level/Certifications

B.S. or B.A. degree

Work Experience, Qualifications, Knowledge, Skills, Abilities

  • Demonstrated success in identifying opportunities, collaborating with operational teams, and implementing technologies that improve operational efficiency. Proven ability to investigate and develop guest-facing and crew member-facing technologies that enhance the guest experience and/or operational productivity.
  • Capability to manage pilot testing and broad implementation efforts, including cross-functional project planning and initiation. Hold self and others accountable to project timelines and deadlines.
  • Ability to partner with Operations Management to brainstorm, evaluate, and create practical opportunities for advancing the guest experience through technology implementation.
  • Extensive knowledge of POS and payment processing systems, restaurant management applications (e.g., COGs and labor management), and other digital applications. Familiarity with guest-facing digital applications (branded website and app ordering platforms, third-party delivery systems, etc.) is advantageous.
  • Awareness of and interest in competitive business practices that are considered best in class or emerging in relation to guest-facing or crew member-facing technologies.
  • Strong grasp of restaurant operations and the unique challenges faced in a fast casual dining environment.
  • Passion for the latest technology trends and their application in the restaurant industry.
  • Ability to build relationships and communicate effectively while collaborating with cross-functional teams. Proficient in creating impactful presentations that clearly convey strategies (ideas and concepts), testing, and implementation results to various stakeholders.
  • Innovative thinker with the capacity to utilize critical thinking to propose creative solutions to operational challenges.

Travel Requirement

  • 15 to 20% travel to engage with Field Team and restaurant staff, analyze competitor practices, support pilot and test activities, as well as broad implementations.
  • Hybrid schedule with up to 3 days in the Restaurant Support Center.

Disclaimers

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.