Retail Banking Relationship Manager

20 hours ago


Oak Lawn, Illinois, United States Bank of Montreal Full time
About the Role

We are seeking a highly skilled and motivated Retail Banking Relationship Manager to join our team at the Bank of Montreal. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Provide personalized service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Relationship Building: Build and maintain strong relationships with our customers, understanding their financial needs and providing tailored solutions to meet those needs.
  • Product Knowledge: Stay up-to-date on our banking products and services, including personal and small business lending, retail investments, and everyday banking.
  • Collaboration: Work closely with our branch team to achieve business objectives and deliver a seamless customer experience.
  • Problem-Solving: Analyze and resolve customer issues, using sound judgment and problem-solving skills to find creative solutions.
  • Communication: Communicate effectively with customers, colleagues, and management, using strong verbal and written communication skills.
Requirements
  • Education: Post-secondary degree in a related field of study, or equivalent combination of education and experience.
  • Experience: 2-3 years of relevant experience in a customer-facing role, preferably in the financial services industry.
  • Skills: Strong customer service skills, excellent communication and problem-solving skills, and a passion for delivering a personalized customer experience.
What We Offer
  • Competitive Salary: $41,667 - $67,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and coaching to help you succeed in your role.


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